As a French, family-owned, and independent group, in continuous growth since our creation, we have been world leaders for 50 years and pioneers in home automation. We are present in 58 countries, with eight production sites and 17 R&D; centers. We foster diversity and inclusion by building on our strong corporate culture.

SOMFY® is the leading global manufacturer of strong, quiet motors with electronic and app controls for interior window coverings and exterior solar protections. Over 270 million users worldwide enjoy the more than 170 million motors produced by Somfy. During the past 50 years, Somfy engineers have designed products for both the commercial and residential markets to motorize window coverings such as interior shades, wood blinds, draperies, awnings, rolling shutters, exterior solar screens and projection screens.

Somfy motorization systems are easily integrated with security, HVAC and lighting systems providing total home or building automation.

Product Technical Support Agent

Full-time Technical support & internal product support by phone, emails, and web cases through Salesforce Access instruction manuals to help users utilize their software or hardware properly Acquire and transfer product knowledge (wiring instructions, product specific functions) to sales managers and customer. Handle customer complaints provide appropriate solutions and alternatives within the set time limits and follow up to ensure resolution. Accurately gather and record customer information, issues,



and solutions using Salesforce and other software Follow standard operating procedures to maintain a consistent number of open/closed tickets and ensure adherence to established service level standards Work with Technical Support manager to ensure and find solutions to more complex issues Perform other duties assigned by the Technical Support Manager Excellent written and communication skills, and ability to communicate to all levels of the organization and external customers ~ Proven experience with problem-solving skills to deliver the highest level of service excellence ~1-2 years of after-sales product technical support experience ~ Enthusiastic about delivering an exceptional brand experience and passionate about customer satisfaction and loyalty ~ Strong phone skills and active listening ~ Accept constructive criticism and customer feedback regarding their experience ~ Knowledge of communication protocols is an asset (RS485, RS232, Zigbee, etc.) ~ Experience with CRM systems and practices (Salesforce, SAP) ~ College or Bachelor’s degree and/ or proven career path to excellence in customer support ~ Experience in a product technical support role. ~ Tech savvy (Android, IOS, Smart Home Technology) ~ Proficiency in Windows and Office 365 suite Optional work from home on Monday and Friday after the initial training period ~ Work with BFT and Somfy, two globally recognized brands in automation and smart control solutions. ~ Gain expertise in innovative access control and automation technologies. ~ Opportunities for skilled growth and training in a fast‑evolving industry. ~ A cooperative and supportive work environment focused on technical excellence and customer satisfaction. ~ We offer a comprehensive corporate benefits package, including a variety of health plan options.

Dental, vision,401k with a matching program, generous PTO and sick time, an employee fitness program, and more The protection of our candidates’ personal data is a commitment of Somfy Group.

📌 Product Technical Support Agent (Mississauga)
🏢 SOMFY Projects
📍 Mississauga