Become a crucial part of IBC Canada as a Product Support Specialist II! This hybrid prospect merges technical knowledge with customer interaction, supporting HVAC clients daily.

Your role at IBC Canada focuses on delivering technical support for a range of issues faced by residential and commercial customers. With experience in mechanical systems, you will tackle troubleshooting tasks that involve boilers, heat pumps, and more. Excellent communication and a meticulous approach are key to guiding customers through their technical concerns. Key Responsibilities:

- Provide technical assistance and problem-solving for clients
- Identify and troubleshoot mechanical issues through communication
- Support warranty processes and manage item returns
- Keep track of support inquiries in the CRM system
- Create and maintain troubleshooting documentation

Requirements:

- Experience in remote technical support
- Familiarity with CRM systems and MS Office
- Strong mechanical skills with effective communication
- Proven ability to resolve issues and manage time
- Detail-oriented with a commitment to ticket resolution

Support clients effectively and make a difference with your expertise at IBC Canada.

📌 Product Support Specialist II in Burnaby
🏢 Rheem Manufacturing
📍 Burnaby