Reporting to the Manager, Client Support, as the Product Support Specialist (aka Financial Support Specialist), you are part of our Support team. Acting as the first line of response, you will be responsible for communicating with our clients in an open, helpful, and engaging manner to find the right solution for them. Your passion for providing exceptional service contributes to our high level of client satisfaction.

In addition, you will work with various teams to resolve various support concerns, elevate issues, and serve as an ambassador for our product. At Multiview, being creative with great communication and problem-solving skills is important, but equally so are having a passion for driving client success and the desire to be a contributing member of our culture, where the genuine care of people is our compass. The successful candidate will be a highly motivated team player who is an excellent communicator, a self-starter and someone who can meet the demands of a fast-paced growing technology company while maintaining a positive attitude in a technical customer support function.

The starting salary for this role is $55,000.00 CAD. Provide outstanding client service throughout the support process. Effectively document support incidents and elevate them as necessary. Manage and update the help desk ticketing system with descriptions of support incidents, conversations, and correspondence with clients.

Manage multiple support channels including telephone and e-mail. Support the roll-out of current product releases to Multiview’s existing client base. Proactively assist in growing our Client Portal content by developing impactful documents, videos,



and how-to guides Actively participate in continually improving support processes and team initiatives Demonstrate Multiview’s core values, building and advancing the reputation of the company and its clients.

Manager and Senior Manager, Client Support Client Support Team Work independently with minimal supervision Remote work Client Obsessed - This role influences 100% of all client experiences who purchase Multiview Financial Software. You must have excellent interpersonal and customer service skills and are comfortable building rapport with our clients to develop trust and confidence in our products and services.

Stronger

Together - You collaborate with a wide range of internal and external stakeholders and team members to determine the problems to solve and deliver the best solutions to our clients with exceptional client service skills.

People

First - You demonstrate high levels of emotional intelligence and empathy towards all stakeholders, both internal and external Experience Level: 1 - 2 years in customer support or an accounting role Demonstrated excellence in presenting to an executive-level audience, both written and verbal Excellent client service, interpersonal and relationship-building skills. Excellent team-building skills, to work well within a team environment. Self-sufficient, resourceful, and able to work well with minimal supervision.





Demonstrated level of technical proficiency with Microsoft Office at the Intermediate or Advanced levels Experience demonstrating Multiview’s core values, building, and advancing the reputation of the company and its clients. ~ Ability to travel minimally within Canada and the US Prior ERP or Multiview Financial Software experience Prior experience working in the SaaS/Software industry. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we are dedicated to adding new perspectives to the team and encouraging everyone to apply. As a leader in the ERP/Financial Software industry, we partner with sophisticated clients across multiple industries to End Month End.

With endless opportunities at every turn, and a company culture built to empower and develop our people to be the best they can be, Multiview is THE Software Company for you to learn, grow, create, connect, and lead. 4 weeks vacation to start, additional paid time off to supplement work-life balance, wellness, and mental health days. ~ Company paid competitive Benefits including Extended Health, Dental, Vision and more. ~ Continuous growth opportunities, and leadership development ACCESSIBILITY & DIVERSITY: By embracing diversity, we are building a more effective organization that empowers our employees to be the best that they can be. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we are dedicated to adding new perspectives to the team and encouraging everyone to apply. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario Human Rights Code, Multiview will provide accommodation throughout the recruitment, selection and/or assessment process for applicants with disabilities, upon request. #

📌 Product Support Specialist (Remote in Western Canada) (Edmonton)
🏢 Multiview
📍 Edmonton