This is a regular, full-time prospect. The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway. At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years.

We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day.

You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

The Product

Research team is Fidelity's centralized source for high quality mutual fund analysis and expertise. Research performed on the strategies is packaged into a multitude of materials for Fidelity distribution channels. As the Product Support Specialist, you will work closely with the Investment Analysts and will be responsible for: Building, updating and enhancing presentations and communications for Portfolio Managers and senior leadership, ensuring clarity of narrative and accuracy of investment insights.

Performing data quality reviews and maintaining fund updates, including MRFPs (management reports of fund performance), QFRs (quarterly fund reviews),



and materials for the sales team - ensuring content messaging aligns with strategy and performance drivers. Partnering with Investment Analysts to support the production of fund update materials - contributing perspective and verifying the consistency of fund narratives.

Supporting Product

Directors on ad‑hoc product information requests and targeted data analysis. Acting as the primary product content manager, coordinating and submitting required material in a timely fashion for marketing and compliance review and approval process. Overseeing regulatory reviews through data analytics for the Product Research Team, including Fund risk, category analysis and Fund Fact data reviews.

University degree or equivalent work experience. Proven ability to be analyzed, condense and communicate around large sets of data. Strong proficiency in MS Suite, including Microsoft Excel and PowerPoint.

Bilingualism (French/English), both verbal and written, is an asset. Strong knowledge of VBA and Python is an asset. Strong project management skills. An innovative and creative attitude. That’s why we offer a competitive compensation package designed to support your success today—and your financial well‑being tomorrow.

Base Salary and Discretionary Performance Bonus: Total annual cash compensation (base salary plus target bonus) ranges from $79,000 to $101,000,



based on your experience and qualifications. This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference. Some of the ways we will help you feel valued and supported as part of our team: Versatile working arrangements.

Parental leave top‑up to 100% of your salary for a period of 25 weeks. Up to $650 for home office equipment. Generous time off policy, including two paid days annually to volunteer at a charity of your choice.

Diversity and inclusion programs, including an active network of Employee Resource Groups. Extensive career development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation. Canada's Top Employers for Young People Best Workplaces for Inclusion Best Workplaces for Today's Youth Best Workplaces for Women Best Workplaces in Financial Services & Insurance HRD - 5-Star Diversity & Inclusion Employer Designations TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting To help our employees excel in their roles at Fidelity, we provide everyone here with the best training, resources and support possible throughout their careers.

With our help, there’s no limit to what you can accomplish here.

The Search

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📌 Product Support Specialist Technical Support (Toronto)
🏢 Fidelity International
📍 Toronto