As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 32 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer goods.

Permanent We Are Looking For a Program Manager Research Services In 6665 Millcreek Dr, Unit 2, Mississauga, ON L5N 5M4 CAN. Organize, schedule, and manage multiple activities that will allow our company to meet the objectives of the assigned client’s program including the main programs as well as special projects. These activities may include detailed scheduling with targeted product testing per week or per month, the use of internal or external product shoppers or retrieval methods, coordinating with large numbers of the suppliers to procure samples, etc.

Use processes and systems to enable laboratories to establish strong relationships with our client by identifying and meeting client needs using all company services. Evaluate shortfalls in the program metrics and work with internal management as well as external suppliers to perform corrective actions which will improve the program metrics. Maintain metrics about the performance of various activities internally about how they compare to the goals that the client has established.

This may require deep knowledge of the client’s specification and other databases and systems. Provide exceptional Customer Service while following Mérieux NutriSciences’ policies and best practices. Build strong relationships with our client’s primary contact and all stakeholders by fully understanding their business, the markets they serve and the business issues in which they may need assistance.

Build and maintain productive collaborative relationships within the department and across the organization to effectively support the customer. This position may be responsible for planning, organizing, and ensuring proper execution of the welcoming and on boarding process in a consistent, skilled, and timely manner for all assigned accounts.



This position may be accountable for accurate account setup and responsible for setting up programs and testing information in the laboratory information management system (LIMS) / CRM / ECN /myMXNS and any other system set ups critical to customer management.

Answer our client’s phone and e-mail inquiries, identify customer requirements, provide results and additional information that meets or exceeds the customer’s expectation, and follow up with solutions. As well as effectively communicate customer requirements and coordinate projects with internal departments not limited to Customer Care, Sales, and Laboratory operations. This position may need to proactively review our client’s accounts and relay any changes in activities to your sales partner, assist in communication/resolution of billing issues and in any price increases or other contract adjustments as required.

Maintain our client’s information in Mérieux NutriSciences’ databases ( including but not limited to: LIMs and CRM) This position may need to work with Corporate Client Services to coordinate the management of all of our client’s sites as well as supplier sites. Participate in annual training certification to maintain working knowledge of tools required to perform the job; not limited to the Laboratory Information Management System (LIMS), CRM, and relevant Standard Operating Procedures (SOPs). Serve as an in-house consultant on projects or in areas of expertise.

BS in a related field with 2 yrs experience Ten (10) plus years experience in a Customer Service food or beverage industry with a BS/BA degree or equivalent work experience will be considered. Must be able to effectively communicate information related to testing methods and results to clients.



Advanced knowledge of LIMS and CRM software systems are required to complete data entry and result searches for the client.

Exposure to food processing or quality assurance is beneficial in this role. Advanced knowledge of personal computer operation is necessary including spreadsheet, word processing and relational database experience.

Management

Office environment with moderate noise (i.e. computers, phones, printers and light traffic). Must have the ability to work at a computer station for an extended period of time. Full-time, permanent role offering: Employer-paid health, dental, and vision benefits Employer-matching pension plan Employee Assistance Program (EAP) to support your wellbeing Competitive salary based on experience Professional development opportunities Our Commitment to Diversity and Inclusion We welcome applications from all qualified candidates, including women, Indigenous peoples, persons with disabilities and visible minorities.

Vacancy Status : This posting is for an existing vacancy within our organization and a successful candidate will start as soon as possible.

Artificial

Intelligence (AI) Disclosure : We use AI tools to assist in the screening, assessment, and selection of applicants. While these tools support process efficiencies, all final hiring decisions are made by our human recruitment team. We welcome applications from all qualified candidates, including women, Indigenous peoples, persons with disabilities, and visible minorities.

General Disclaimer : Salary info on third-party sites may be estimated. The official compensation range for this role is included in the body of this posting.

We offer competitive wages and a total rewards package to be discussed during the interview. Because you would contribute to an inspiring Public Health purpose, supported by long-term and visionary shareholders. Because you would be part of a community of an enthusiastic and skilled group of people who love co-building together and serving a purpose bigger than them.

Because you would grow in an international group of more than 10,000 fantastic team members, with plenty of opportunities to learn and share. #

📌 Program Manager Research Services (Mississauga)
🏢 Mérieux NutriSciences - North America
📍 Mississauga