Clinical Systems and Informatics (CSI), QRP Number of Positions: Posting ID: 2069 Permanent Full-Time Posted: Trillium Health Partners (THP) is a leading hospital known for its commitment to patient-centered care, innovation, and excellence. Operating across three main sites—Credit Valley Hospital, Mississauga Hospital, and Queensway Health Centre—THP provides a full range of acute and specialized community-based services. THP is dedicated to transforming healthcare by leveraging technology, data, and integrated systems.

As part of this mission, Epic is at the core of our digital health strategy , supporting high-quality patient care, clinical best practices, and streamlined workflows. Employees in roles conducive to remote work will have flexibility under the Flex First program , with the expectation of on-site presence as needed . therefore, remote work outside the province or country is not permitted. Be part of a leading digital health transformation using Epic.

Work in a flexible hybrid environment with a dynamic team. As Trillium and Clinical Systems and Informatics (CSI) continue to expand, the Epic Applications Analyst will play a key role in supporting, optimizing, and maintaining the Epic Health Information System (HIS) . This highly motivated individual will apply their technical expertise and current Epic certification to support clinical workflows and ensure Epic applications meet the needs of both clinical users and business partners.

Reporting to the Manager, CSI Applications , or Manager, Epic Connect , the Epic Applications Analyst will be responsible for working closely with clinical teams to understand operational workflows , configuring Epic applications accordingly, and ensuring these workflows align with organizational objectives. This role involves collaborating with both technical and non-technical teams to drive system improvements, resolve issues, and support the effective use of Epic applications across the hospital.

Epic System

Support & Optimization Design, build, test,



and implement Epic applications in alignment with hospital workflows. Analyze operational needs to configure Epic systems and inform workflow decisions by attending site visits, validation sessions, and other integrated sessions. Troubleshoot and resolve technical issues that affect clinical users, workflows, and related application areas.

Continuously evaluate new features and releases to enhance system functionality and user experience. Act as a secondary support contact for application end-users. Collaborate with the training team to develop training content and tip sheets to support end-users.

Project

Implementation ~ Assist in customizing, testing, and deploying new Epic features and updates.

Certification & On-Call Support Participate in an on-call rotation and be available for extended hours as required. Contribute to additional projects, initiatives, and tasks as required to support team and organizational priorities. ASAP EpicCare Ambulatory Candidates who do not have one of these certifications will not be considered .

Minimum two years of hospital clinical and/or hospital information systems experience . Strong background in EHR support, implementation, and optimization . Demonstrated ability to analyze, test, and configure clinical systems and troubleshoot complex issues .

ITIL Certification (for service management and process improvement) is an asset. ServiceNow Experience (for IT service and incident management) is an asset. Minimum two years of hospital experience with direct patient care responsibilities .

Current registration in good standing with a Regulated Health Professions College .





Trillium Health

Partners’ (THP) is an equal chance employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

Trillium Health

Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Center at Humber.

Trillium Health

Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto. A New Kind of Health Care for a Healthier Community Our Values: Compassion, Excellence, Courage Our Goals: Quality, Access, Sustainability Our Enablers: People, Education, Innovation, Research Job Schedule Full time #

📌 Programmer Analyst - Remote / Telecommute (Mississauga)
🏢 Trillium Health Partners
📍 Mississauga