At Drake Property Management, we believe our employees and residents are at the heart of what makes our residential communities great places to live. We are looking for an experienced, proactive, and team-oriented Assistant Property Manager to support the effective day-to-day operation of our residential communities.

The Property

Manager is responsible for the operational, financial, and resident experience performance of a portfolio of multifamily residential properties. Reporting to the Regional Manager, this role acts as the primary business leader for the assigned portfolio and is accountable for achieving occupancy, revenue, expense management, and Net Operating Income (NOI) objectives while maintaining high standards of building operations and resident satisfaction.

The Property

Manager oversees all day-to-day operations, leads on-site teams, manages vendor relationships, and works collaboratively with internal departments to support portfolio growth and performance. This position is intended for experienced property management professionals who have demonstrated success managing complex assets and navigating challenging operational environments, including lease-up and stabilization efforts, underperforming asset turnarounds, resident activism, major capital projects, and emergency or crisis situations. Operations and Asset Performance Oversee the day-to-day operations of a portfolio of multifamily residential properties.

Conduct regular property inspections to ensure asset quality, curb appeal, safety, and operational standards are maintained. Ensure preventative maintenance programs are executed effectively and building systems are maintained appropriately. Manage contractor and vendor relationships, including scope development, tendering, pricing review, quality control, and performance management.

Support lease-up, repositioning, and stabilization initiatives for newly acquired or renovated assets. Develop and implement action plans to improve performance at underperforming properties. Participate in due diligence and operational assessments related to acquisitions and portfolio transitions as required.

Financial

Performance and Revenue Management Prepare and manage annual operating budgets and assist with capital budget planning. Accountable for achieving revenue, occupancy, collection, and NOI targets across the portfolio. Review monthly financial statements and prepare variance analysis with transparent recommendations and action plans.





Identify opportunities to improve financial performance through revenue growth, operational efficiencies, and expense control. Oversee rent collection efforts and ensure arrears are managed proactively and effectively. Collaborate with Asset Management and Regional Leadership on value-add initiatives and revenue enhancement opportunities.

Leasing and Resident Experience Drive leasing performance and maintain occupancy levels in alignment with portfolio targets. Ensure leasing teams execute company leasing standards and conversion strategies effectively. Monitor resident satisfaction and retention metrics and implement initiatives to improve resident experience.

Resolve escalated resident concerns, disputes, and complex tenancy matters professionally and efficiently. Manage sensitive resident relations situations, including community complaints, organized resident groups, activism, media attention, and public-facing concerns. Maintain strong working knowledge of applicable legislation including the Residential Tenancies Act, Human Rights Code, Accessibility for Ontarians with Disabilities Act, and related housing regulations.

Lead, mentor, and develop Property Administrators, Assistant Property Managers, Community Managers, Building Managers, and maintenance staff. Foster a culture of accountability, professionalism, service excellence, and continuous improvement. Support recruitment, onboarding, training, coaching, and performance management activities.

Conduct regular team meetings and one-on-one performance discussions. Identify succession planning opportunities and support employee development initiatives. Act as a resource and mentor to junior property management team members.

Capital

Projects and Asset Improvement Support planning and execution of capital projects, suite renovations, and property improvement initiatives. Coordinate with internal departments and external consultants to ensure projects are completed on time and within budget. Monitor project progress and proactively identify operational risks or delays.





Provide operational input into project planning, resident communication, and site readiness activities. Serve as an escalation point for after-hours emergencies and significant operational incidents. Lead response efforts related to floods, fires, power outages, environmental issues, life safety events, and other emergencies.

Maintain business continuity and resident communication during crisis situations. Partner with Leasing, Finance, Asset Management, Capital Projects, Marketing, Resident Relations, Human Resources, IT, and Legal teams to achieve portfolio objectives. Provide timely and accurate reporting on operational, financial, and asset performance metrics.

Participate in strategic initiatives and continuous improvement projects across the organization. Postsecondary education in Business, Real Estate, Property Management, Finance, or a related discipline preferred. Minimum 5-7 years of multifamily residential property management experience.

Minimum 2 years of experience managing complex or large-scale residential assets. Demonstrated success managing budgets, financial reporting, and NOI performance.

Experience with asset stabilization, lease-up activities, repositioning initiatives, or turnaround strategies considered a strong asset. Proven ability to improve occupancy, revenue, collections, and operating efficiencies.

Experience managing resident escalations, community relations issues, and high-profile operational challenges. Strong understanding of building operations, preventative maintenance, and capital planning. Knowledge of applicable residential tenancy legislation and regulatory requirements.

Experience with Yardi and Microsoft Office Suite preferred. Valid driver's license and ability to travel regularly between properties. Strong business and financial acumen with the ability to think like an asset owner. Demonstrated ability to identify opportunities to increase NOI and asset value.

At Drake Property

Management, we foster a culture of accountability, collaboration, and continuous improvement. This full-time, permanent role is based in GTA and typically operates Monday to Friday, 8:00 am-5:00 pm, with occasional after-hours work as required.

We offer a competitive salary, comprehensive benefits, and a vehicle allowance, commensurate with experience and qualifications. Full-time, Permanent Vacation Monday to Friday On-Site London - Regional Office being sourced #

📌 Property Administrator, Operations (London)
🏢 Drake Property Management
📍 London