Drive customer satisfaction at Purolator as a Bilingual Customer Care Agent in Moncton, Current Brunswick. You'll address inquiries, schedule services, and resolve complaints in a lively call center. This role demands a commitment to excellent communication and a strong ability to adapt to changing situations.

You will manage customer requests, confirming details and ensuring accurate information is provided about shipments and procedures. Your contributions will directly influence customer experiences and satisfaction levels. Key Responsibilities:

- Manage pick-up request scheduling
- Provide accurate transit time information
- Listen to and document customer concerns
- Direct customers effectively to relevant departments
- Complete all necessary customer service documentation

Requirements:

- Excellent communication skills required
- Proven ability to work well under pressure
- A proactive, positive attitude
- Basic geography knowledge necessary
- Bilingualism is preferred; multifunctional skills are advantageous

Provide exceptional support to Purolator's customers while enhancing your career in customer service.

📌 Purolator Bilingual Customer Support Agent (Moncton)
🏢 Purolator
📍 Moncton