ROLE: QE with Contact Center Tools & Amazon Connect

- ? Location: Toronto, ON
- ? Work Model: Hybrid
- ? Employment Type: Full-time
- Work Authorization: Must be authorized to work in Canada

About the Role

We are looking for an experienced Quality Engineer (QE) with strong expertise in Contact Center platforms, Amazon Connect, test automation, and IVR/routing automation.

The ideal candidate will have hands-on experience with contact center technologies and automation testing across UI and APIs, along with strong Java programming skills.

Key Skills & Responsibilities

- Robust expertise in Contact Center platforms
- Experience with Amazon Connect and contact center technologies
- Hands-on experience with IVR/Routing automation using tools such as Cyara, Hammer, or similar
- Experience with automation testing across UI and APIs using tools such as Selenium, Postman, Karate, or similar
- Experience with Agent Desktop automation
- Strong knowledge of Core Java




- Provide technical leadership for maintenance releases, enhancements, and ongoing support activities
- Experience with development and collaboration tools such as Git, Bitbucket, JIRA, Confluence, IntelliJ, or Eclipse
- Experience working in a structured Scaled Agile (SAFe) environment

Ideal Candidate The ideal candidate will have a strong combination of Quality Engineering, Contact Center, test automation, IVR/routing automation, and Java experience, with the ability to provide technical leadership and support ongoing releases and enhancements.

How to Apply

Interested candidates can apply directly through the external application link.

Please submit your updated resume highlighting your relevant Contact Center, Amazon Connect, IVR, test automation, Java, and Quality Engineering experience.

📌 QE with Contact Center Tools & Amazon Connect (Toronto)
🏢 PeoplePilot
📍 Toronto