Transform quality assurance practices at goeasy in Mississauga. As the Senior Manager, leverage AI and analytics to advance customer interaction quality and operational excellence. You will lead a strategic QA initiative focused on enhancing processes across several functions including customer service and sales.

This high-impact position requires strong leadership, analytical abilities, and a commitment to continuous improvement. Partner with diverse teams to ensure exceptional quality standards in operations. Key Responsibilities:

- Build and scale an AI-enabled quality assurance program
- Define governance and scorecard metrics for QA evaluation
- Mentor and develop a skilled QA team
- Use data insights to drive operational performance improvements
- Develop explicit performance reporting for leadership

Requirements:

- 5 to 10 years in QA or Operations
- Experience with QA program development and scaling
- Strong analytical skills using data visualization tools
- Proven track record in team leadership
- Knowledge of financial services processes is an asset

Lead goeasy in achieving high quality standards through innovative assurance strategies.

📌 Quality Assurance Senior Manager Role (Mississauga)
🏢 goeasy
📍 Mississauga