Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance.

We offer a versatile, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with.

The Quality

Review & Compliance Director provides strategic leadership and oversight for underwriting quality, compliance, and risk management across Commercial Insurance portfolios. This role is responsible for ensuring underwriting decisions are reviewed consistently and alignment with underwriting guidelines, service standards, and regulatory requirements. The Director leads the Quality Review function, establishing governance frameworks, reporting standards, and performance oversight to promote underwriting excellence, risk mitigation, and continuous improvement across the organization.

In addition, the Director oversees key compliance and operational risk programs, including regulatory reporting, operational risk management, business continuity planning, and customer fairness requirements. Working closely with business leaders and cross-functional teams, the role drives process improvements, supports training and communication initiatives, and enhances underwriting performance through strong governance, operational excellence, and continuous improvement efforts. Lead national underwriting quality review governance across Commercial Insurance portfolios.

Oversee underwriting audits and quality reviews to ensure consistency, accuracy, and compliance with established standards. Manage a distributed Quality Review function,



partnering with regional Technical Specialist Groups and Corporate Quality Review Analysts. Analyze and report on quality review results, identifying trends, risks, and opportunities for improvement.

Develop and present executive reporting, dashboards, and recommendations to senior leadership and governance committees. Lead compliance and risk management activities, including LOR, ORE, FTC, Ethidex, and Risk Control Matrix reporting.

Oversee Commercial Insurance Business Continuity

Planning, testing, and operational resilience initiatives. Ensure compliance with regulatory requirements, governance standards, and customer fairness obligations. Partner with business leaders to drive continuous improvement, process optimization, training, and system enhancements.

Provide leadership and strategic direction, fostering a culture of accountability, underwriting excellence, and risk awareness across the organization. Undergraduate degree in Business, Finance, Risk Management, Commerce, Insurance, or a related discipline. Minimum 10 years of progressive experience within Commercial Insurance underwriting, quality assurance, risk management, compliance, audit, or governance functions.

Strong understanding of Commercial Insurance underwriting principles, portfolio management, risk controls, and governance frameworks.





Experience managing enterprise reporting, audit programs, compliance processes, and operational risk initiatives. Strong analytical, communication, presentation, and stakeholder management skills. Advanced proficiency in data analysis, reporting tools, and executive-level presentations.

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.

Incentive

Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance. Pension and savings programs, with company-matched RRSP contributions Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion. Our inclusive work environment welcomes diversity and supports accessibility.

As part of Definity's commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

📌 Quality Review & Compliance Director (Toronto)
🏢 Kibbi Technologies
📍 Toronto