Position Summary

Reporting to the Manager, Ramp Operations the Ramp Agent is responsible for the sorting, loading and unloading of baggage, freight and equipment out of Company aircraft, focusing on the Service Level agreement to ensure that customer service is met along with on-time performance.

Personal Characteristics Highly adaptable, with the ability to respond quickly in a dynamic environment

Professional and respectful, with a positive work attitude

Timely with a high level of commitment to on-time performance is essential

Motivated with the ability to work independently and as part of a team

Effective verbal and written communication skills

High level of respect, understanding and regard for First Nations communities

Customer Service-oriented with a commitment to exceptional service Key Responsibilities and Accountabilities Sort, load and unload baggage, freight and equipment

Tow and marshall aircraft, drive and fuel equipment, de-ice aircraft, install and uninstall aircraft seats and equipment, service aircraft lavatories, ensure that airside areas are organized and clean

Perform physically-demanding tasks effectively using the safest and most efficient methods possible

Ensure that on time performance policies and procedures are met and adhered to

Ensure that customer service standards are met or exceeded

Communicate effectively with other Ramp Agents, the Ramp Supervisor and the Aircraft Load Coordinator to meet deadlines safely and efficiently

Monitor customer safety at all times and assist customers in a friendly and courteous manner

Adhere to and operate within safety policies, procedures and practices, attending and completing all safety training

Provide courteous, prompt, accurate and careful handling of customer baggage,



airfreight (continuous lifting, loading/unloading, sorting and transfer of baggage and freight)

Assist Flight Crew with off-loads at various aircraft destinations as assigned

Provide assistance with ramp set-up and storage of equipment and baggage

Complete general warehouse duties, which may include but not limited to completing and verifying manifests, shipping and receiving, customer services, organizing fridge and freezers, cleaning and organizing the warehouse, operating forklifts, etc.

Perform additional duties as assigned Minimum Education, Experience and Certifications High school diploma or General Education Degree (GED) equivalent

Must possess valid driver’s license

Must qualify for and obtain an Airside Vehicle Operator’s Permit

Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations

Previous warehouse and/or Ramp experience is considered an asset

Previous aviation operation experience is considered an asset

Forklift license or completed applicable training considered an asset

Indigenous and Cultural Awareness Training considered an asset Working Conditions Physically able to perform all listed job duties

Travel by aircraft and other means as required by role

Work performed in multiple environments, contact with staff and the general public

Manual dexterity required to use desktop computer and telephones

Work performed both indoors and outdoors; employee must be able to adapt to all outdoor weather conditions

Various shifts and at a fast pace in order to meet service level requirements of the airline In good general health and able to lift and bend, carrying loads of up to 50lbs

Safety equipment when and where required, e.g. hearing protection, safety vest, and applicable passes

📌 Ramp Agent - YTH (Thompson)
🏢 Perimeter Aviation
📍 Thompson