Provide outstanding customer service as a Front Desk Agent at Kingsmill, handling guest check-ins and reservations with care. Enhance the guest experience from arrival to departure. In your role as a Front Desk Agent, you will be responsible for ensuring a seamless check-in process and promoting Kingsmill's facilities.

You will answer questions, manage transactions, and interact with a diverse range of guests, solving issues with professionalism. Strong communication and sales skills are necessary for success. Key Responsibilities:

- Process guest check-ins and payments accurately
- Assign guest rooms and secure keys
- Make and manage reservations efficiently
- Answer phones using proper etiquette
- Handle guest complaints and document issues Requirements:
- People-oriented with solid human relation skills
- Basic proficiency in computers and accounting
- Flexible and adaptable to procedural changes
- Capable of working long hours on foot
- Able to manage physical requirements during shifts Deliver exceptional service and operational support at Kingsmill as a key part of the front desk team.

📌 Receptionist/Front Desk Customer Service (Williamsburg)
🏢 Kingsmill Resort
📍 Williamsburg