Refrigerative Supply Limited is a family business owned by Alison Hamilton and Linda Gibbs. The business was founded by Peter Gibbs' and Alison Hamilton's parents, Jack and Elizabeth Gibbs. From this modest beginning, the Company now has a Head Office in Burnaby, twenty-three Branches, and Four Distribution Centers spread across Western Canada.

We are committed to remaining a family business and are proud to have the third generation working in the business. The company's mantra is to ‘inspire excellence and trust’ by providing creative solutions and unrivaled experiences, in-store and online, that make RSL the choice for customers, suppliers, and employees at every location. Our purpose is to provide the highest quality HVAC and Refrigeration experience in Canada.

To be the workplace that inspires excellence and trust within our community. Gracious, Collaborative, Courageous, Innovative, Community Focused, and Exceptional Experience. At RSL, we pride ourselves on fostering a dynamic and inclusive workplace culture.

This accolade reflects our dedication to creating an environment where every team member feels valued, supported, and empowered to achieve their best.

The Branch

Supervisor is responsible for assisting in the leadership of the branch by providing and supporting exceptional customer service, fostering an environment of high employee engagement and morale, and creating operational efficiencies with a focus on minimizing costs and maximizing revenue. Ensure that the branch processes are followed to support the delivery of superior customer service. Provide high quality, cost efficient and customer directed service.

Monitor customer satisfaction and take action to address issues in a prompt and decisive manner. Participate in the company’s after hour business, on-call & annual inventory.



Provide back-up to the Branch manager during their absence.

Assist in overseeing branch operations and administrative procedures including sales, human resources, purchasing, warehouse and delivery operations and facility maintenance. Ensure that all documentation and paperwork is submitted to Head office in a timely fashion. Ensures a clean and safe work environment for both customer and staff.

Assist the Regional Manager in developing inside sales and warehouse employees including coaching and motivating by providing effective feedback and training. Monitor job performance and assist in conducting performance reviews and if required take corrective action. Wholesale distribution experience including Food Equipment and HVAC/R Technical experience.

Branch supervision experience preferred but not required. Self-starter, efficient and able to produce high quality work under pressure and in a timely fashion. Strong customer service experience and superior relationship building skill.

Post-secondary degree and/or supplementary courses are an asset. Working knowledge of Word, Excel, and Outlook.

Forklift

License & experience in freight, shipping/receiving. The target salary range for this position is $65,000 - $70,000 CAD per annum. The salary will depend on internal pay equity and the candidate's relevant skills, experience, qualifications, and job market data.

Annual Bonus Program

Vacation entitlement starting at three (3) weeks annually, with incremental increases based on years of service, up to a maximum of six (6) weeks.

Wellness

Account. Protect your future with our Registered Retirement Savings Plan . Access a 24/ 7 Employee Assistance Program. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws.

📌 Regional Manager - Full-Time (Vancouver)
🏢 Diamond Ice Systems
📍 Vancouver