In this role, you will be reporting to the operations manager, and help support dealership clients with warranty claim submissions, audits, and issue resolution while working closely with internal systems and automation tools.

The Account

Manager is the primary point of contact for clients and is responsible for ensuring high quality and consistent service delivery, strong communication, and ongoing adoption of EZ2 Automate solutions. This role blends relationship management with execution-oriented support across warranty operations. You're naturally curious, comfortable reviewing a volume of documentation, interpreting policies, and like supporting others to ensure work is done accurately, confidently, and efficiently.

Bonus if you have experience with some dealership, warranty, or service operations! This is a remote position. Monitor and manage client issue boards, support chats, and service tickets to ensure timely and accurate resolution Coordinate with dealership service and warranty teams to resolve warranty-related issues efficiently Prepare, submit, and audit warranty claims in accordance with OEM policies and client requirements Identify errors, missing documentation, or policy inconsistencies and resolve them proactively Maintain up-to-date knowledge of manufacturer warranty policies, bulletins,



and communications Escalate complex claims or documentation issues to manufacturers when required Support Prior Work Authorization (PWA) processes within OEM systems Assist with reconciliation activities during and following month-end reporting cycles Collaborate closely with internal teams to support evolving workflows, processes, and automation initiatives Solid written and verbal English communication skills Proficient in Microsoft Office tools with the ability to learn and utilize workplace software quickly; Comfortable with video calls and written client communication Comfortable and disciplined to work in a fully remote environment Ability to prioritize workload and manage multiple tasks Minimum a high school diploma Experience working with automotive dealerships or a similar environment Familiarity with dealership management systems (PBS, Serti, Tekion, CDK, etc) We partner with automotive dealerships to streamline and optimize warranty operations through automation, process improvement, and data-driven solutions.

We work closely with dealership teams to reduce errors, improve claim accuracy, and increase operational efficiency while maintaining compliance with manufacturer requirements. We are currently looking for an Account Manager (Junior/Immediate) to support our client locations. If you require accommodation during any stage of the application or interview process, please let us know. #

📌 Remote Account Manager (Edmonton)
🏢 EZ2 Automate
📍 Edmonton