We are Paramount Commerce, a leading fintech company focused on simplifying payments in Canada. Since the early 2000s, we have redefined online purchasing by introducing a way to pay directly from a bank account, bypassing credit cards or e-wallets. Our commitment is to provide the highest standards of security and risk management that support seamless payments and rich data.

To achieve our goals, we are seeking talented professionals who can push the boundaries of innovation, contributing to our growth across Canada and worldwide. We are seeking an Account Manager who wiill own the merchant relationship for our Pay by Bank products. This is not a role where you inherit a book of accounts and coast.

When a merchant needs to understand how Pay by Bank is helping their customers checkout faster, or wants to expand into new offerings and product enhancements, you're the one making it happen. Provide clear, accurate guidance on industry regulations, compliance requirements, product updates, and project milestones Handle both routine operational requests and complex projects or integrations, removing roadblocks to drive early adoption and value Manage service requests, gather product feedback, and drive escalations through to resolution You're accountable for the trajectory of your accounts, not just their stability. Achieve revenue targets within assigned accounts through strategic relationship management and consultative engagement Gain deep insight into each merchant's business model to position and upsell our solutions, growing the portfolio and optimizing payment performance Build and execute account plans,



leading up-sell and cross-sell of additional Pay by Bank products and functionalities Monitor processing activity, analyze trends, and communicate key insights to merchants to support informed decisions and proactively flag risk Be the Voice of the Market Know your sector and bring that intelligence back inside.

Monitor competitive offerings, industry trends, and regulatory changes to inform account and sales strategy Partner with Sales, Customer Support, Operations, Finance, Product, Risk, and Marketing to resolve inquiries and relay merchant feedback Collaborate with Marketing and Product on tailored initiatives that strengthen merchant partnerships where a strong business case exists Use the CRM to manage the full account and sales cycle, track pipeline, and report on activity and outcomes with accuracy and consistency A Growth Minded Partner: You view account management as a relationship to grow, not just a contract to maintain.

An Experienced Relationship Manager: You bring 5+ years in account management, e-commerce, or B2B sales, managing the full lifecycle from onboarding to growth.

Experience in fintech, payments, or technical sales is a major plus.

Commercial and Analytical Fluency: You know how to build a relationship and hit a number. You use a data-informed approach to spot processing trends and turn them into clear, actionable advice for your merchants.



Organized and Self-Directed: You are highly organized, comfortable juggling shifting priorities, and great at solving problems independently.

You're proficient in Excel and seasoned in using a CRM. You bring a positive, results-driven energy and are ready to travel within North America as needed. This role is for someone who views account management not as a contract to maintain but as a relationship to grow.

You're equally comfortable supporting a sales pursuit, untangling an onboarding hurdle, and walking a merchant through a quarterly review. Competitive salary + performance bonus Generous Vacation + Summer Fridays Wellness Spending Account Retirement savings matching plan Hybrid work workplace - Thursdays in Toronto office Quality Hardware provided to do your work Parental leave top up program Quarterly Socials Volunteer Days to give back to our community Salary Disclosure: The base salary range for this role is 80,000 to 100,000 CAD.

AI Disclosure: We use technology assisted tools, including artificial intelligence, to support parts of our recruitment process (such as resume screening, note taking, and interview scheduling). These tools are designed to support, but never replace human judgement.

DEI: At Paramount Commerce, we are proud to be an equal opportunity employer, and we do our best to make sure all people feel supported and connected at work. Accommodations are available on request for candidates taking part in all aspects of the recruitment process. If you require any accommodation, please let us know and we will work with you to provide the necessary support. #

📌 Remote Account Manager (Toronto)
🏢 Paramount Commerce
📍 Toronto