This is a 6 month fixed term employee contract initially, with a likelihood of extension Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients. As an Account Supervisor, you will oversee the delivery of a wide variety of campaigns. You will project-manage the production process end to end and assist in leading a client services team alongside your global counterparts.

You will represent DEPT to our clients, adding value to relationships beyond organisational skills—doing a mix of account management and strategic planning, not your typical suit. As an Account Supervisor you will be responsible for building strong relationships with clients while overseeing the delivery of a wide variety of integrated campaigns. You will be required to manage client briefs, plan, assign, review, and deploy creative as well as manage the overall agency workload in partnership with the rest of the team. while maintaining agency profitability and a high level of creative integrity.

Manage, draft and review client briefs. Ensure client deadlines are met across multiple campaigns while partnering with the Account Director on team capacity and prioritisation. Liaise with clients, clarifying questions, managing expectations, and proactively communicating updates and recommendations.

Navigate ambiguous or unstructured client requests, identifying gaps and providing strategic direction and context for internal teams. Work collaboratively with creative, strategy, and production teams to deliver high‑quality CRM and digital communications under tight timelines. Ensure projects are delivered on time, on budget, and to a high creative standard.

Maintain a strong understanding of DEPT products and services and identify opportunities to add value for clients. Escalate internal or external issues that may positively or negatively impact accounts. Demonstrable agency experience in Client Services,



preferably in a Senior Account Manager or Account Supervisor role.

Experience delivering multi‑channel marketing communications including digital, CRM, and email marketing.

Experience with or working knowledge of CRM platforms such as Iterable, Braze, or Salesforce Marketing Cloud is preferred. Extremely organised, with the ability to manage multiple projects, shifting priorities, and tight timelines effectively. Strong communication, relationship management, and stakeholder management skills.

A versatile, hybrid/remote working policy. ~ An excellent salary based on experience and equal pay policies. ~ Mental health support, and company sick pay scheme. ~15 days paid holiday annually (plus Public Holidays). ~ Refreshments are provided in the office all week. ~ Enhanced family friendly policies to support new parents. ~ Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations. ~ Learning and Development, supporting your growth with continuous opportunities to learn and advance. ~ Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT. ~ Whether big or small, local or global — at DEPT you’ll get the opportunity to work with clients of all sizes and across all industries. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. ~ Global annual DEPT Cares Month in which employees come together and donate their skills to support local charities. The anticipated annual salary range for this position is $70,000 – $80,000 CAD.

DIVERSITY, EQUITY & INCLUSION Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. #

📌 Remote Account Supervisor (Vancouver)
🏢 DEPT®
📍 Vancouver