Join MCI as a Remote Bilingual Customer Service Agent, focusing on providing top-notch support in English and French. If you have a passion for helping others and excel in communication, this is the role for you! In this position, you will be part of a dynamic team dedicated to enhancing customer experiences.

MCI values your ability to handle both English and French calls, assisting with billing and account inquiries while keeping meticulous records. Performance-driven, you'll strive to meet established goals while ensuring client satisfaction. Key Responsibilities:

- Handle calls in English and French daily
- Assist with billing and account inquiries efficiently
- Keep accurate records of customer conversations
- Escalate issues to specialized departments when needed
- Meet comprehensive performance metrics on a monthly basis

Requirements:

- Must be 18 years or older
- Bilingual in English and French is essential
- GED or high school diploma required
- Solid communication and interpersonal skills
- Experience in a bilingual customer service role preferred

Bring your language skills to MCI and contribute to exceptional customer service experiences.

📌 Remote Bilingual Customer Service Agent (Calgary)
🏢 MCI
📍 Calgary