For many of us there’s that one podcast we never miss, and video content is part of our daily routine, whether it’s professional or personal. That’s exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers, and more at major brands like Netflix, Disney, Google, and Microsoft to create high-quality content with ease. Riverside’s technology streamlines the entire content creation process, turning ideas into professional‑grade content with the highest production standards, without requiring expensive equipment or external services.

About the Customer Success Team Our Customer Success team is dedicated to helping our customers maximize the value of our platform. If you're passionate about delivering exceptional customer experiences and thrive in a dynamic, relationship‑focused role, this is the team for you. You will manage a portfolio of SMB customers, acting as a strategic partner and trusted advisor to help them unlock the full value of Riverside.

Your focus will be on driving adoption,



enabling success at scale, and ensuring long‑term retention and growth. As the voice of the customer, you'll collaborate cross‑functionally with Product and Marketing to influence roadmap priorities and share best practices. Your ability to build deep relationships, think proactively, and consult on how Riverside fits into broader business goals will be key to your success.

Location: This is a remote role based in Toronto, ON Canada with a requirement to work Eastern time zone business hours. At least 2 years of experience in customer success/ customer support in a SaaS environment.

Experience managing a high velocity of accounts Desire to work remotely in a rapid‑paced startup environment Strong verbal and written communication skills in English Join us at Riverside and be a part of our mission to empower creators and businesses to tell their stories and amplify their voices!

📌 Remote Customer Success Manager (marketing) (Moncton)
🏢 Riverside Technology
📍 Moncton