Felix seeks a Remote Customer Experience Coordinator to deliver exceptional support to patients via chat and email. This role offers the chance to shape healthcare interactions meaningfully. As a CX Coordinator, you'll be the crucial link for patients, providing thoughtful responses that enhance their healthcare journey.

This position demands quick thinking, agility in navigating systems, and a focus on resolving concerns swiftly and effectively. You will directly influence patient satisfaction and contribute to our mission-driven ethos. Key Responsibilities:

- Offer dedicated support through digital channels
- Work with pharmacy and medical partners for seamless care
- Educate patients during the onboarding process
- Efficiently use internal tools for problem resolution
- Identify trends and areas for improvement in patient care

Requirements:

- Proven experience in customer support roles
- Practical understanding of AI tools beyond typical usage
- Bonus: Experience in digital health or with Intercom
- Excellent communication skills
- Independent, inquisitive problem-solver

Join Felix's mission to enhance patient care across Canada in a collaborative remote work workplace.

📌 Remote CX Coordinator for Felix (Mississauga)
🏢 Felix
📍 Mississauga