Senior Learning and Development Specialist Department: Learning and Development Employment Type: Full Time The Senior Learning and Development (L&D;) Specialist, as a part of a team, is responsible for coordinating and implementing the functions of the L&D; Department with the goal of aiding continuous and effective staff and student development, in compliance with legislative requirements and best practices of training. The Senior L&D; Specialist works in collaboration with the L&D; manager and subject matter experts to research, develop, and update dynamic training courses on a regular and assists in the delivery of such internal and external. The Senior L&D; Specialist also assists with the coordination of training registration, facilitates training accommodation requests, designs learning plans to assist struggling staff, guides Direct Support Supervisors in their delivery of courses and instructs several courses/workshops.

The Senior L&D; Specialist's responsibilities also include oversight, function, content creation and upkeep of the Reena Learning Management System. Maintain existing relationships with designated training partners. First point of escalation for L&D; team members.

Reena is committed to promoting diversity, equity, and inclusion in all aspects of our work. We believe that diverse perspectives are essential for addressing complex social challenges effectively. We actively engage with individuals and communities from different backgrounds and experiences to ensure our programs and initiatives are inclusive and accessible to all.

By embracing diversity, we strengthen our mission and create a lasting impact on the lives of those we serve.

The Direct Support

Supervisor will therefore, represent Reena in a manner that conveys the nature and philosophy of the organization, and will promote the concept of inclusive communities.

Additional Information

We use AI-supported technology to help sort applications according to role-specific criteria, but all decisions throughout the hiring process are made by human reviewers.

- Training Facilitation and Coordination Train the trainer to continually improve facilitation skills and use the current training technology. Acts as reference for all L&D; programs Chairs L&D; course meetings,



for assigned courses Contributes to planning teams/committees to address global system issues and needs Provides orientation and support to students on placement or in training courses Ensure IPAC measures are modelled and followed by creating modules/protocols for implementation both external and internal Advises instructors regarding content and materials for training courses Assists in the coordination of events and development of new L&D; initiatives Liaises with instructors to arrange training times and dates for courses Coordinates registration processes in coordination with the L&D; Registrar Deals with any issues arising from attendance, testing and transcripts Designs needs assessment and evaluation tools and assists in the implementation, and analysis of such Maintain IPAC Champion status internally and externally Contributes actively in the planning and future goals of the department Participates and assists in the further development, design and implementation of projects related to professional development of the sector Maintains L&D; presence at Let’s Connect and Program Meetings Liaises with supervisors to advise regarding follow through on L&D; policies and procedures Assists in the planning, development and review of departmental policies and procedures Audits courses on regular basis, ensuring high-quality course delivery Coordinates information for new L&D; programs, including sourcing teaching materials Researches current material/literature on L&D; trends Liaises with other agencies and various subject matter experts regarding training design, content and delivery Work closely with Subject Matter Experts and key client stakeholders to create and maintain learning and development that supports organization strategy including: the design, development and delivery of materials/curriculum, course outlines, facilitator and participant guides, exercise guides, job aids, show me videos, and site content.



Makes use of available resources and identifies alternatives to meet short term goals Takes specific actions to ensure the successful implementation of change initiatives Create or revise training curriculum to reflect changes in legislation or trends Identify opportunities for continuous improvement of learning program design and delivery related to processes, tools, technologies, and learning analytics Support Learning Management System (LMS) administration for all users Works collaboratively with L&D; supervisors and e-learning content creators to modify existing courses to be adaptable to e-learning and to create “Current” e-learning materials. Provides education to L&D; team members on use of LMS programs (Articulate 360, Rise 360, LMS 365, SharePoint etc.), Issues invoices, receipts and tracks all payments and deposits from external training participants Serves as liaison for reporting with the accounting department Ensure smooth transaction of online payment tools with L&D; registrar 4) Additional Senior Specialist Responsibilities Assist department manager in decision making process regarding learning opportunities for staff Act as the team leader in content creation and editing Collaborate with internal department managers regarding specific training needed for their departments Collaborate with internal departments in updating administrative functions (i.e. HR for staff lists, IT for systems issues, Accounting for accounts payable/receiving) Maintain presence of the L&D; department on SharePoint webpage University degree in the field of social services, organization development, human resources, or related field Certificate/Diploma in Adult Education Minimum of 3-5 years experience in learning and development, with a focus on training and adult learning Advanced proficiency with Microsoft Office Suite, LMS 365 and Articulate 360 Experience as an engaging facilitator who seamlessly designs and facilitates training, presentations, and meetings for audiences of all levels and capabilities in an organization Online learning # Web-based learning considered assets Willing to help and encourages others to learn new and different parts of their jobs by sharing knowledge, experience and information. Keen professional networking ability, ability to build and manage relationships Please note all interested candidate will need to comply to the mandatory Vaccination Policy thereafter (i.e. boosters, as applicable); Reena is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources. #

📌 Remote Learning & Development Specialist (Toronto)
🏢 Reena
📍 Toronto