Technical Specialist ( IT Production Support / Application & Infrastructure Operations ) Technology and operations Montreal, QC (completely on site) Duration: 12 months contract with possible extension/conversion Must be Bilingual, French and English. Monitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed. Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements.

Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production setting, and engages 3rd party providers contracted to the Bank during an incident. Provides immediate response to production program or system problems. Deploys, implements, provisions applications and infrastructure per deployment plans and infrastructure build guides.

Works with development teams to build solutions that use enterprise monitoring/logging, are “self-healing”, and require minimal to zero maintenance. Possesses strong technical and/or business functional knowledge of systems, timing and dependencies. Conducts independent analysis and assessment to resolve strategic issues.

Monitors and tracks performance, and addresses any issues. Breaks down strategic problems, and analyses data and information to provide insights and recommendations. Leads/Conducts incident recovery and detailed root case analysis.

Facilitates or completes analysis, design and configuration of viable solutions to highly complex technology problems that would improve data center and support activities. Provides end to end technology support including computer, applications, network and storage,



and root-cause analysis etc. Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables.

Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery. Supports deployment activities, managing implementation issues to resolution. Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the environment.

Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available. Develops or helps to develop the knowledge assets required for the operation. Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.

Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning. Typically 2-4 years of work experience in IT or business environment and/or B.in computer science, engineering, information systems, math or business. Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.

Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience. Technical and/or business functional knowledge of systems, tools, timing, and dependencies. Technical proficiency gained through education and/or business experience.

📌 Remote Monitoring Support Specialist (Montreal)
🏢 SPECTRAFORCE
📍 Montreal