What it’s like to be a Federated Client Service Representative: When our clients have a question, we need an exceptional Client Service Representative to manage the relationship and provide excellent customer service ensuring that every interaction is a great experience, with efficient flawless service standards. The most significant characteristics for our CSR’s are attention to detail and communication, working in a fast-paced office supporting a number of sales agents you’ll be the go-to person in the office for questions from your colleagues.

Customer Service

Handling high volumes of requests in a timely and accurate manner Assisting team members Post-Secondary education (College or University) ~2+ years of front-line Customer Service experience ~ Proficiency in Microsoft Office applications ~ We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.

We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more! We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.



We are invested in helping you grow in your career through education assistance, internal mobility, and mentoring programs.

NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days. #We’re Federated Insurance. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to focusing on our customers’ unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future.

Please let us know how we can assist or accommodate you during the selection process.

Northbridge Financial

Corporation is a leading commercial property and casualty insurance company that’s been helping protect Canadian businesses for more than 90 years.

We offer a wide range of creative solutions to our customers through our Northbridge Insurance, TruShield Insurance and Federated Insurance brands where we strive to create a fair and friendly culture. By continually striving to challenge the status quo, and by focusing on helping our customers, we’ve been able to build our reputation as one of Canada’s largest commercial insurance providers. #

📌 Remote Spanish Speaking Customer Support Representative (Calgary)
🏢 Northbridge Financial
📍 Calgary