Join a energetic support team as a Remote Technical Support Engineer based in Kimberley. Utilize your analytical skills and technical expertise to resolve customer challenges effectively. Our client is looking for a skilled Remote Technical Support Engineer to tackle complex software, hardware, and integrated system issues.

In this 100% remote role, you will employ advanced troubleshooting techniques and diagnostic tools, ensuring customer satisfaction. This opportunity requires at least four years of experience, strong problem-solving abilities, and superb communication skills. Key Responsibilities:

- Provide advanced technical support for software and hardware issues
- Utilize remote diagnostics to troubleshoot complex problems




- Analyze system logs and performance data for root cause identification
- Collaborate with teams to report bugs and suggest improvements
- Document solutions and create knowledge base articles

Requirements:

- Bachelor's degree in Computer Science or related field
- Minimum 4 years in technical support or engineering role
- Expertise in software troubleshooting and system diagnostics
- Familiarity with scripting languages is a plus
- Excellent communication and problem-solving skills

This role emphasizes customer satisfaction, technical proficiency, and effective communication.

📌 Remote Technical Support Engineer Kimberley
🏢 Placements24
📍 Kimberley