Elevate your career with Kinaxis as a remote Technical Account Manager, focusing on customer optimization and technical excellence. Ensure solution stability and drive success for strategic clients across the UK and Ireland. In this role, you will be the technical advisor for Kinaxis's key customers, developing expertise in their environments and business processes.

You will lead technical reviews, tackle complex issues, and recommend solutions to optimize performance. Collaboration with Customer Success, Product Management, and Cloud Operations is essential for improving customer outcomes and driving initiatives. Key Responsibilities:

- Serve as primary advisor to strategic customer portfolio
- Develop expertise in customer environments and architectures




- Lead reviews to identify risks and improvement plans
- Investigate complex issues and drive resolutions
- Recommend solution improvements with cross-functional engagement

Requirements:

- Bachelor’s degree in relevant field or equivalent experience
- 7+ years in technical customer-facing roles
- 3+ years hands-on Kinaxis Maestro experience
- Solid problem-solving and technical analysis skills
- Proven ability to build trusted relationships with customers

Maximize value and drive success for customers while enhancing your expertise in supply chain technology at Kinaxis.

📌 Remote Technical Account Manager at Kinaxis (Ottawa)
🏢 Kinaxis
📍 Ottawa