Are you a person that wants to empower small businesses? We’re looking for Key Account Managers on the Key Account Management team to join our incredible Sales department! Jobber exists to help people in small businesses be successful.

We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and qualified customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more.

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

Our Key Account

Management team spends their day obsessing over our largest customers, helping them improve how they run their business and delivering on our mission to make the people in small businesses more successful. They are never satisfied, always looking for ways to improve their skills, build relationships with our customers, and drive success and value for Jobber and its customers. Supporting growth, development, and driving performance is where this role comes in.

Reporting into the Manager, Key Account Management, as a Key Account Manager you will own the long‑term partnership with Jobber's largest customers. While inbound sales and onboarding create the initial relationship, you take it from there:



driving retention, growing payment processing volume (GPV), and expanding the value customers get from Jobber over time. You'll act as a trusted business advisor, helping clients achieve their goals and maximize their ROI on Jobber and you'll do it with confidence, curiosity, and authenticity.

As a Key Account Manager you will: Manage a portfolio of ~300 high‑value accounts, focused on three core outcomes: retaining customers and preventing churn, growing Gross Payment Volume (the dollar amount processed through Jobber Payments), and upselling plan upgrades and add‑ons that create real value Conduct regular business reviews and strategic planning sessions with key clients, providing insights and recommendations on how to optimize their use of Jobber's products and services, particularly those related to payments Guide customers to take action, bringing a bias toward live problem‑solving on calls Identify and drive upsell and cross‑sell opportunities, with a focus on expansion and increasing customer lifetime value Increase the gross payment volume of your assigned accounts, as well as the overall customer lifetime value as well as cross‑sell other potential Jobber products Collaborate with other departments within Jobber, such as product, risk, and support,



to ensure a seamless and consistent customer experience Provide feedback and suggestions to the product team on how to improve Jobber's features and functionality based on customer needs and requests Develop and implement best practices and processes for the Key Account Management department, as well as mentor and coach other team members Demonstrated success in account management, customer success, or sales in a B2B software environment (fintech experience preferred) Proficiency with the challenger sales methodology Experience working with or in the home services industry (Nice To Have) This OTE is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development. A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.

To work with a group of people who are humble, supportive, and give a sh*t about our customers. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process. Job by job, we’re transforming the way service is delivered.

Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win! #

📌 REMOTE WHOLESALE SALES ACCOUNT MANAGER (Vancouver)
🏢 Jobber
📍 Vancouver