Alvéole is on a mission to connect people with nature in cities, one building at a time. Through rooftop beehives and educational biodiversity programs, we help clients meet environmental goals while engaging communities and strengthening their brands. You will drive renewal and cancellation conversations, protecting Alvéole's most valuable asset: customer partnerships and recurring revenue.

This role is not contract administration; it involves deep customer engagement, problem solving, and flexible solutions. Most customers renew annually with minimal intervention, but a segment requires additional support such as contract adjustments, new proposals, or addressing cancellation requests. Your work will enable early detection of renewal risks and prevent cancellations before they occur.

Reposition

Alvéole’s value proposition based on changing customer priorities, ownership changes, and operational challenges. Negotiate creative renewal solutions by adjusting contract structure and service offerings, avoiding discounts. Partner with Customer Success, Support, Sales, and Product teams to resolve issues efficiently.

Proactively identify at‑risk customers using health indicators and business changes. Manage multiple renewal conversations simultaneously while delivering exceptional customer experience. The role requires handling frustrated, uncertain,



or dissatisfied customers, often during peak renewal periods in Q4.

You genuinely enjoy solving difficult customer problems instead of avoiding them. You balance customer needs with business goals. You thrive on measurable KPIs and see your work directly impact company performance.

At least 1 year of full‑time B2B customer‑facing experience (internships excluded).

Background in Customer Success, Account Management, Support, Business Development, Renewals, or related roles. Fluency in English and French. Additional years of B2B customer‑facing experience.

Experience managing renewals, customer retention, or Customer Success workflows. Familiarity with customer health scores or retention metrics. Fridays are remote. Permanent, full‑time (40 h/week). 80 000 CAD.

Competitive compensation with performance incentives; generous and adaptable PTO; lunch provided three days a week with unlimited snacks and drinks; prime office location near Mont‑Royal Metro. We celebrate diversity and welcome candidates of all backgrounds. We do not discriminate on the basis of race, religion, color, ancestry, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, pregnancy, genetic information, marital status, or military service. #

📌 Renewals Specialist | Spécialiste des renouvellements (Montreal)
🏢 Alvéole
📍 Montreal