Become a Reporting Analyst at OpenText and play a crucial role in enhancing customer support through data insights. This opportunity focuses on leveraging report automation and analysis within a energetic team. At OpenText, your analytical expertise will assist in creating valuable reports that influence customer service operations.

Candidates should master SQL and Microsoft Excel, as well as possess organizational skills to manage multiple projects efficiently. You will help regional management by analyzing performance metrics and improving operational workflows. Key Responsibilities:

- Automate customer support ticket reporting processes
- Analyze data to drive key performance indicators
- Provide comprehensive reporting support to management
- Assist in systems enhancements and process implementations
- Deliver accurate reports on a weekly, monthly, and quarterly basis

Requirements:

- Experience with SQL and report automation tools
- Advanced proficiency in Microsoft Excel
- Knowledge of BI systems like Tableau and Power BI
- Robust analytical and interpersonal skills
- Bachelor's degree or equivalent experience

Utilize your expertise to provide insights that shape the future of customer service at OpenText.

📌 Reporting Analyst - Customer Support Insights (Ontario)
🏢 opentext
📍 Ontario