Ocean Import Customer Service Representative

Working out of Traffic Tech's Canadian headquarters in the West-Island of Montreal, you will coordinate the movement of freight across the globe and support our growing international team.

Responsibilities

- Responsible for handling all ocean import operations.
- Coordinate arrangements for shipment delivery and verify OBL and payment requirements prior to release.
- Organize required documentation for import ocean air and export operations.
- Maintain and respond promptly to all incoming domestic and international communications.
- Confirm bookings and obtain necessary approvals before relaying information internationally.
- Book cargo with transportation companies/agents.
- Guarantee and bill storage/demurrage for approved accounts.
- Track and trace shipments daily and create customer‑specific reports.
- Resolve customer, internal and operational problems and implement preventative measures.
- Continuously improve internal systems and procedures.

Qualifications

- College diploma or university degree in business, logistics, or a related field.
- CITT/CIFFA credentials are an asset.
- Previous freight forwarding experience.
- Minimum 3 years of international freight forwarding experience.
- Working knowledge of international freight forwarding documentation.
- Current knowledge of international ocean/air import/export rules and regulations, market and geography.
- Experience with transportation management software.




- Experience with customs is an asset (not required).
- Proficient with Microsoft Office suite and Cargo Wise operating system.
- Basic Excel skills for customer data entry.
- Dedicated commitment to providing superior, timely customer service.
- Excellent communication skills, orally and written.
- Highly organized and able to work under pressure.
- Exemplary problem solving and negotiation skills.
- Detail oriented.

Benefits

- Robust industry with training and mentorship.
- Compensation package that includes medical and dental benefits.
- Free parking, bistro, gym, and free coffee all day.
- Dynamic environment with a can‑do culture.

Working Conditions

Full‑time permanent position, Monday to Friday, 8:30 AM–5:00 PM.

EEO Statement

Traffic Tech is an equal opportunity employer committed to diversity, equity, and inclusion. We take affirmative action to ensure we provide equal employment chance for all applicants and employees, and we do not discriminate on the basis of race, ancestry, national or ethnic origin, citizenship, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, family status, mental or physical disability, or any other legally protected characteristics. Traffic Tech prohibits discrimination based on disability in all aspects of the employment relationship and provides accommodations upon request.

📌 Représentant du service clientèle pour les importations maritimes / Ocean Import Customer Servi[...] (Montreal)
🏢 Traffic Tech
📍 Montreal