Petline is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. As a Pet Health Insurance Advisor, you will play a key role in helping pet owners protect their pets through tailored insurance solutions. In this customer-focused sales role, you will promote and sell Pet Health Insurance through inbound and outbound interactions, educate clients on coverage options, and provide exceptional service by assisting with policy and claims inquiries.

You will work toward achieving sales and retention targets, identifying opportunities to recommend appropriate coverage levels, and ensuring accurate documentation of customer interactions. This position combines consultative sales, customer service, and relationship management in a fast-paced contact center environment. Promote and educate prospects on Pet Health Insurance (PHI) to sell pet health insurance via inbound and outbound calls and/or online Assist customers with policy and claims-related inquiries and up-selling/retaining PHI policies with existing customers Achieve targets through sales and recommendations to bind client policies via inbound and outbound calls Determine appropriate insurance products and coverage levels for clients Contribute to continuous improvements of sales and service processes Accurately document and follow up with customers to maintain client files Experience in outbound sales (typically 1–2 years or equivalent transferable experience) High school diploma or equivalent combination of education and experience You’re versed in navigating multiple computer programs at once You have proven ability to recognize sales opportunities in a contact center environment High degree of proficiency with English is required to service customers, both internal to the company and external, across Canada.

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

Incentive

Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance. Pension and savings programs, with company-matched RRSP contributions Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents Definity was named by Outstanding Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion. Our inclusive work environment welcomes diversity and supports accessibility.

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

📌 Representative, Insurance Sales (Winnipeg)
🏢 Petline Insurance
📍 Winnipeg