Join to apply for the Business Analyst role at NAVBLUE, an Airbus Company. We are currently looking for a Business Analyst (BA) to support the deployment of Navblue OCC products to our customers in the AMER region (North America and South America). This includes N-Ops & Crew (N-OC) and N-Crew Planning (N-PBS) products covering the following areas: network scheduling, operations control, crew planning, crew management, crew rostering, and crew pairing optimization.

Coordinate and execute delivery of implementations, including the gathering of all required information used in defining the customer product setup Perform system training for customers prior to go-live/system adoption, supporting the customers’ existing methodology to provide adequate training Handle escalated customer support tickets as required Gain customer acceptance by explaining or demonstrating features and operational improvements: Provide Training Webinars, Q&A;, and Master Classes Transition existing customers from legacy systems to current products and assist in the retirement of legacy products in cooperation with other key departments Perform on-site/remote Customer Health Checks to ensure proper use of the system and customer adoption of best practices Act as a customer advocate/representative and feed the Product organization with customer queries on advanced product functionality Support other Navblue Organizations with review and update of product materials, including but not limited to: Customer-Facing Documentation, Marketing Materials, FAQs, etc.

Qualified

Experience / Skills / Training Bachelor’s Degree or equivalent training Preferred to have at least 3 years of experience in Commercial Flight Operations as a Crew Planner, Aircraft Dispatcher (certified)



or Operations Controller ~ Preferred to have 3 years of experience in a technical/analytical role related to aviation business systems Must work effectively with others in a team environment as well as work independently with little supervision. High level of communication skills and effective interpersonal skills - essential when interacting with customers and other Navblue employees, adaptable to all levels of the organization. Comfortable in the dynamic atmosphere of a software organization Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages) ~ Must possess strong presentation skills and be able to communicate professionally in written English (responses to emails and RFPs, submitting reports, etc.) Technical Systems Proficiency ~ Demonstrated computer proficiency Travel Required ~ Must be able to travel internationally – up to 30% of the time Being part of Airbus Network ~ Flexible hours ~ Hybrid working setting (3 days in office) ~ Vacation Days (15 - 25) ~ Casual dress code ~ 2 Personal Days ~ Life Insurance ~ Training and Development Support ~ An active social committee ~ Game room, including a flight simulator! ~ with a shower on site ~ Active Inclusion & Diversity Committee ~ We do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, record of offences, and basis of disability or any protected class.

Accommodations will be available on request for candidates throughout the entire recruitment and selection process. NAVBLUE, an Airbus Company, is a leading global provider of flight operations solutions,



including aeronautical charts, navigation data solutions, flight planning, aircraft performance software (take-off/landing, weight and balance), and crew planning solutions. You’ll be able to shape the future of the digital aviation industry by working on several of the best in the industry flagship products enabling pilots, dispatchers, flight engineers and other aviation personnel on a daily basis to deliver safe, efficient, and reliable flight operations all over the world.

You’ll have the opportunity to support millions of flights each year and help NAVBLUE customers maximize efficiency, reduce costs, ensure compliance with complex national and international safety regulations, and effectively deliver their services. You’ll join a team with a focus on digital and collaborative innovation that is passionate and customer-focused. Over the last few years, Airbus has been supportive of various initiatives such as Going Digital, Performance Based Navigation Services, Air Traffic Management Modernization Programs, FlySmart on iOS and other digital projects related to new aircraft technologies; the launch of NAVBLUE was therefore a natural step to further develop its Flight Operations and Air Traffic Management Portfolio.

Airbus and all subsidiaries, including NAVBLUE are proud to have been recognized as a Global Top Employer for 2025.

Based on eight criteria: physical workplace, work atmosphere and social, health financial and family benefits, vacation and time off, employee communication, performance manager, training and skills development and community involvement. NAVBLUE is a fully owned subsidiary of Services by Airbus, fueled by the agility of Airbus ProSky and Navtech (acquired in 2016), and the pioneering spirit of Airbus, NAVBLUE was created in July 2016 with one mission: lead aviation into the digital age.

📌 Required Business Analyst (Ontario)
🏢 NAVBLUE, an Airbus
📍 Ontario