At Indoc Systems, we design, build, and manage advanced health data infrastructures for research organizations across the globe. Our large-scale informatics platforms support a wide range of complex health data modalities – including imaging, genomics, clinical assessments, and wearable sensor data - across multiple disease domains such as neuroscience, cardiovascular health, and oncology. Indoc’s Pilot research data platform software and associated services are deployed in diverse environments, including research institutes, hospitals, and universities.

We are currently seeking a Research Informatics Specialist to join our Research Services team. In this role, you will collaborate closely with internal teams and external partners to maintain our informatics platforms and provide high-quality support services. Your efforts will help ensure that end users can effectively access, explore, and utilize the platform and its hosted datasets to advance their research objectives.

Role Overview:

The Research Informatics Specialist works closely with internal teams and external partners to maintain Indoc’s informatics platforms and deliver high-quality support services. The role ensures that end users can effectively access, explore, and utilize the platform and its hosted datasets to advance their research objectives.

Key Responsibilities:

Customer Support, Training, and Documentation

- Provide data management, technical, and operational support to customers working with neuroimaging and multimodal research data.
- Support and maintain the central help desk service and ensure timely responses to day-to-day user inquiries.
- Develop and maintain training modules and deliver training to new users.
- Develop and maintain policies and procedures, knowledge bases, and system documentation.

Data Management and Standards





- Participate in platform data management activities including data collection, maintenance, curation, visualisation, sharing, and controlled release of neuroimaging and associated research data.
- Engage with diverse customer types (e.g., data providers, curators, and analysts) to define business requirements for incoming neuroimaging and related data, including data ingestion, linking, and query needs.
- Support and conduct modality-specific QA/QC activities, particularly with respect to neuroimaging data (MRI, EEG/MEG).

Data Services and Platform Development
- Collaborate with customer data curation teams and Indoc data engineers to design data pipelines and downstream query APIs.
- Provide subject matter expertise on neuroimaging data structures and workflows to development and data engineering teams, translating and communicating user requirements.
- Assist with the configuration and implementation of platform systems.
- Support the DevOps team by participating in testing and validation activities and communicating user issues and requests.
- Develop and perform User Acceptance Testing (UAT) for recent and updated products.
- Collaborate with team members to develop current products and services to meet the informatics needs of neuroimaging and broader research user groups.

Qualifications and Desired Skills:

- Bachelor’s or Master’s degree in Neuroscience, Bioinformatics,



or a related field; coursework or research experience involving neuroimaging preferred.
- Minimum of 3 years of recent, relevant experience.
- Experience in study and data management and research operations within health or medical sectors.
- Broad understanding of clinical and health research environments (academic, hospital, or industry), including protocol requirements, Research Ethics Board processes, and data management best practices.
- Strong written and verbal communication skills.
- Hands-on experience working with neuroimaging data and databases, including familiarity with MRI file formats (e.g., DICOM, NIfTI), data pseudonymization methods (e.g., DICOM editing, image defacing) and standard data processing pipelines (e.g., FreeSurfer, fMRIPrep).
- Hands-on experience working with relational databases (e.g., MySQL, PostgreSQL); working in Linux environments; querying REST APIs; proficiency with data and visualisation tools (e.g., REDCap, TIBCO Spotfire, PowerBI, Tableau, Superset); and programming or scripting experience, preferably in R or Python.
- Excellent analytical and organisational abilities with strong attention to detail (especially with respect to image reviews), the ability to manage multiple projects in a fast-paced environment, and a demonstrated willingness to collaborate across multidisciplinary teams and adopt new technologies and approaches.
- Direct customer support experience using an end-user ticketing system (e.g., Jira Service Management, Zendesk, Freshdesk), supporting a SaaS or software product is beneficial.

How to apply:

Please submit your resume and cover letter to [email protected] with the subject title "Research Informatics Specialist."

Anticipated salary range:

$70,000 - $80,000 plus benefits.

📌 Research Informatics Specialist _ Neuroimaging (Toronto)
🏢 Indoc Systems
📍 Toronto