Maximize guest satisfaction and hotel revenue as a Reservation Agent with Level Hotels & Furnished Suites. This role requires solid communication, attention to detail, and proficiency with reservation systems. As a Reservation Agent, you will handle inquiries promptly and professionally, ensuring maximum hotel occupancy.

Managing guest reservations accurately, you will provide essential information on rates and amenities, while also upselling room types. Your ability to collaborate with the Front Office and Sales departments will ensure exceptional guest service. Key Responsibilities:

- Respond to reservation inquiries by phone and email
- Input guest reservation details into the property management system
- Provide information on room rates and hotel amenities
- Upsell room types to enhance revenue
- Collaborate with Front Office to meet guest needs

Requirements:

- High school diploma or equivalent required
- Previous hotel or customer service experience preferred
- Proficiency with reservation systems is a strong asset
- Excellent communication skills in English
- Strong organizational skills and multitasking ability

Bring your hospitality expertise to enhance guest experiences at Level Hotels.

📌 Reservation Agent at Level Hotels (Vancouver)
🏢 CapWest
📍 Vancouver