Reporting to the Director of Care, the Resident Care Manager (RCM) is a highly skilled leader who contributes to Extendicare’s purpose of Helping People Live Better by supporting and leading a high‑performing team dedicated to delivering protected, high‑quality, and compassionate care to all residents. The RCM will engage with residents and families, promote a customer‑service philosophy, and continuously improve resident satisfaction to meet our mission of providing care wherever people call home. Advocate for resident safety and improve quality care.

Attain high resident and family engagement measured through Experience Survey results, caring for each person as we would our own family. Consistently meet or exceed all quality and clinical indicators for residents. Foster an employee‑positive culture, driving higher employee engagement.

Ensure adherence to all regulatory requirements, quality, and clinical program mandates. Manage — oversee assigned program areas, implementing programs per Extendicare’s Model of Care. Identify — risk and mitigation strategies, escalating and managing as appropriate.

CollaboraTe — actively participate with the Director of Care and interdisciplinary team to optimize resident care. Quality — lead development, implementation,



and oversight of quality improvement initiatives.

Community

Partnership — engage vendors and community health partners for resident care improvement. Cultivate — mentor and develop team members, identifying skill gaps and providing coaching.

Customer

Service — accept and respond to feedback with acknowledgement and empathy. Minimum of 3 years as a Registered Nurse in long‑term care. At least 1 year of managerial or supervisory experience in a health care setting. Bachelor of Nursing preferred or Post‑secondary Diploma in Nursing.

Experience with EHR systems, specifically Point Click Care and Point of Care. Proficiency in Microsoft Office Suite. Track record of leading quality improvement initiatives with positive resident outcomes. Team‑building and time‑management abilities. Proficiency in a second language is an asset.

Experience managing under a collective agreement in a unionized environment. Industry/Regulatory Knowledge Customer Service Priority Management People Management Data Analysis & Continuous Improvement — uses data to motivate improvements. Continuous mentorship, support for life‑long learning, and career‑growth opportunities.

Employee Family Assistance

Program.

📌 Resident Care Manager (RCM) - Part Time (PT) - Hillcrest Place
🏢 Extendicare
📍 Brandon