Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges.

We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

The Salvation

Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

The Resource

Specialist – Housing position provides support and case management, as well as implements programming, for Centre of Hope residents.

Resident

Support/Case Management Welcomes and orients residents to program and services. Engages with community support services to determine appropriateness of referral from the perspective of the individual’s need and resource referral criteria. Conducts resident intake interviews, assessments, and completes follow-up tasks, as determined Responds to community and resident inquiries, providing suggestions/information on appropriate resources and referrals (e.g., funding for housing) Provides resident support through several different channels/strategies based on resident needs.

Signs agreements with residents regarding behaviour concerns, and occupancy fees arrears, as determined by program guidelines. Works collaboratively with community agencies to resolve resident concerns. Assesses and work with residents to develop SMART goals; participates in resident meetings and progress reviews.

Attends community agency meetings and workshops,



as approved by the Manager May participate in case file reviews for Corrections residents. May work with Corrections residents. May pack up and lift resident belongings and engage in recreational activities.

May facilitate approved groups sessions with residents Administrative Enters and maintains data base, resident case notes, and other resident records as required, hard or soft copy as required (e.g., may extract data from database for statistical purposes. Supports team members in upholding best practices and service to residents and shares learnings and findings. Performs administrative tasks (i.e., Participates in annual program planning May be required to take/prepare meeting minutes.

May research, develop, adapt, and facilitate learning/skill building/educational functions including lesson plans, evaluations to meet resident needs (may involve recruitment of outside agencies.) May be required to assist with set-up/tear-down of projects, workshops, etc. May evaluate programs and services for quality improvement. Works in an office within a men’s residential shelter facility located downtown at our Centre of Hope location.

Meets one-on-one with residents May have to deal with aggressive and/or disruptive people. Completion of a two-year diploma in a related social services or mental health field (i.e., social work, addictions)



Incumbents with a Social Work diploma or degree must be registered with the Alberta College of Social Workers First Aid certification with Level A or C CPR from an Alberta approved training provider. At least one year of prior related experience in frontline casework with an emphasis on mental health, homelessness, addictions or social services.

Knowledgeable about and demonstrate understanding of marginalization of the homeless. Collaborates effectively to build relationships with residents to support them to increase their strengths. Able to help develop and implement service plans and be a strong advocate for residents.

Strong verbal and written communication skills to convey information to residents and community partners. Able to effectively liaise with a range of service providers or agencies to establish and/or improve services for residents. Attentive listening and observation of body language and continuously monitoring the environment.

Computer skills, including proficiency in Microsoft Word and Excel, familiarity with databases, as well as keyboarding skills. Ability to occasionally pack and lift resident’s belongings and engaging in recreational activities. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental advantages, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

📌 Resource Specialist - Housing (Calgary)
🏢 TSA The Salvation Army TSA
📍 Calgary