Job Title: Account Manager – Contract Employment Type: Contract Reason for Vacancy: Replacement Express Scripts Canada (ESC) is a leading health benefits management company serving over 12 million members.

The Account

Manager in Sales and Account Management and Client Services oversees daily account activity and core service delivery to assigned clients.

Responsibilities include managing day‑to‑day client relationships, ensuring client satisfaction and retention, executing client‑specific operational deliverables, monitoring service trends, providing proactive consultation, and resolving issues. Performance is measured by client satisfaction and retention results. The role also assists in managing new accounts and products to ensure satisfaction, profitability, and contract renewal.

Manage day‑to‑day client relationships through comprehensive knowledge of client benefit plans and ESC product offerings. Interact daily with clients, consultants and producers providing preventive consultation, analysis and issue resolution. Proactively monitor and identify service trends, collaborate on immediate resolution, and drive recovery efforts when needed.

Accountable for new group and product implementations, including leading internal meetings to ensure cross‑functional collaboration and adherence to timelines and quality standards.



Lead client‑centric team meetings to review operational performance against client expectations. Present operational performance metrics to clients monthly/quarterly, comparing with company benchmarks to promote satisfaction, retention and upsell opportunities.

Collaborate with Account Management and Client Service teams on client strategic objectives and escalated service issues. Support special projects as assigned. Post‑secondary education or equivalent experience. ~5+ years of experience in a business‑to‑business service relationship. ~ Experience in Health Care Insurance and/or Benefits Industry is a strong asset. ~ Excellent interpersonal skills to influence and facilitate change management. ~ Proven planning, time and resource management skills. ~ Strong project management skills and strategic thinking. ~ Superior interpersonal communication, collaboration, relationship building and influencing skills. ~ bilingual (French and English) is an asset.

Competitive compensation, perks and pension plan. Flexible work options and wellness programs. All offers of employment are conditional upon successful completion of reference checks and background verification in accordance with company policy.

For this position, obtaining and maintaining a federal government security clearance is required.

📌 Responsable de comptes - Contrat de 18 mois - Express Scripts Canada, Account Manager - 18 Mont[...] (Montreal)
🏢 Express Scripts Pharmacy Benefit Services
📍 Montreal