Holland Bloorview Kids Rehabilitation Hospital is Canada’s hospital for children and youth with disabilities and developmental differences.

At Holland

Bloorview, every role helps to create meaningful and healthy futures for children, youth and families. As a top 40 Canadian research hospital fully affiliated with the University of Toronto, we bring together care, research, education and innovation to support more than 9,000 families each year.

Holland

Bloorview has achieved 100 per cent in four successive surveys by Accreditation Canada – an unprecedented achievement in safety that reflects our commitment to excellence and continuous improvement. Recognized among Greater Toronto’s Top Employers, Canada’s Top Employers for Young People and Canada’s Best Diversity Employers, we offer competitive compensation and benefits, along with programs that support ongoing learning, professional growth and well-being. Manager, Client Access and Flow Holland Bloorview Kids Rehabilitation Hospital is seeking an accomplished healthcare administrator to shape how children, youth and families access and move through inpatient and ambulatory care.

As Manager, Client Access and Flow, you will combine operational leadership, data-informed decision-making and system partnership to improve access, reduce bottlenecks, optimize bed and clinic capacity, and strengthen timely transitions. This is an opportunity to lead meaningful change at the intersection of people, process and technology, while advancing protected, equitable and exceptional client- and family-centred care. Reporting to the Senior Director, Client Flow and Clinical Operational Excellence, you will be a key member of the leadership team.

The role collaborates - with the Senior Directors of Programs and Services, Medical Directors of Inpatient and Ambulatory Care,



Clinical Operations Managers across the inpatient and ambulatory care platforms, Manager of Ontario Health at Home (OHaH) - to advance technology and processes that facilitate exceptional client access towards Care That’s Agile. You will also serve as the primary leadership liaison between Holland Bloorview and Safehaven for the Transitional Care for Medically Complex Children (TCMCC) program. Develop and implement strategies that optimize intake, scheduling, clinic coordination, admissions, transfers, discharges, wait-list management and bed utilization across inpatient and ambulatory services.

Use data to drive performance: Analyze access and flow, workload, utilization, quality and safety indicators; strengthen data collection and reporting

- Plan and deliver quality, safety, technology and process initiatives from design through implementation, applying evidence-based practices, clear accountability, stakeholder engagement and sustained follow-through. Collaborate with clinical leaders, physicians, managers and external partners to align policies, communication and transitions
- Management liaison for the Safehaven partnership: Act as Holland Bloorview’s primary liaison for the Transitional Care for Medically Complex Children (TCMCC) program, supporting admissions, clinical coordination, education and training, and monitoring utilization, quality and performance with Safehaven leadership. Provide direction to a multidisciplinary team and oversee staffing, recruitment, scheduling, orientation, coaching, development, performance,



attendance and employee relations. Lead with an empathetic and inclusive management style, actively identifying and dismantling barriers to support staff with disabilities and staff from diverse backgrounds.

Manage programs and resources: Develop the annual operating plan including goals, objectives and quality indicators, oversee service evaluation, manage financial and statistical budgets, monitor variances and risks, seek value-for-money opportunities, and manage vendor and service agreements. Undergraduate degree in Health Administration, Business Administration or an equivalent field; a Master of Health Administration or Master of Business Administration is an asset. At least two years of management experience in a healthcare setting required.

Health professional with registration with a relevant regulatory College is preferred. Demonstrated knowledge of patient flow principles and frameworks (IISE), with experience in healthcare quality improvement, project management, data analysis and change leadership

- Well-developed people leadership skills, including recruitment, performance management, coaching, mentoring and the demonstrated ability to foster an inclusive environment. Proven ability to interpret complex financial, workload and utilization data, manage budgets and resources, establish priorities, and deliver results amid competing demands or ambiguity. Excellent communication, collaboration and relationship-building skills, with judgment, accountability, diplomacy and confidence navigating sensitive or challenging interactions
- Crucial Conversations training is an asset. Demonstrated commitment to research, quality and safety, with the ability to evaluate outcomes and refine plans based on evidence. Ability to travel between Holland Bloorview and Safehaven sites as required. #

📌 Responsable de service réhabilitation F/H (Toronto)
🏢 Holland Bloorview Kids Rehabilitation Hospital
📍 Toronto