About Cozey

At Cozey, we're not just selling furniture; we're striving to enhance the living spaces of our customers across Canada & the United States. Our vision is straightforward - to become the world's leading furniture company. We value data, learning, and adaptability, ensuring that our operations are as dynamic as the market we operate in. We believe in providing a platform where ideas are heard, respected, and implemented, and where every team member is a key player in our journey.

The Role

We are looking for a driven, customer-focused, and strategic individual to join our Retail team as Assistant Store Manager at our brand new Montreal Flagship store . Reporting directly to the Store Manager, you will support all aspects of store operations, help lead the team of Cozey Ambassadors, and ensure we deliver an outstanding in-store experience. This is a fantastic opportunity to grow your leadership skills, gain operational experience, and advance your career with a fast-growing brand.

Location

Sainte-Catherine Street West, Montreal, QC

What You’ll Be Doing

Leadership & Team Support

- Assist the Store Manager in supervising day-to-day store operations and team performance.
- Provide on-floor coaching and guidance to Cozey Ambassadors to ensure excellent customer experience and drive sales objectives.
- Support scheduling, shift coverage, and team check-ins.
- Ensure team members complete product knowledge training prior to product launches.
- Engage customers, provide product recommendations, assist with orders, and process transactions.
- Support Shopify and POS operations, ensuring smooth checkout experiences.
- Help track and communicate sales KPIs.
- Guide Cozey Ambassadors in clienteling: gathering customer data,



emails and generating 5-star reviews.
- Support Store Manager in finding agile ways to meet sales KPIs and motivate the team.

Store Operations & Inventory

- Ensure daily opening and closing procedures are followed in the Store Manager’s absence.
- Maintain a clean, organized, and visually appealing store environment.
- Monitor product displays and assist in merchandising flips with new arrivals.
- Manage order holds and follow-ups on draft orders.
- Coordinate backstock returns to the warehouse and maintain supply inventory.

Your Profile

- 2–4 years of retail experience, with at least 1 year in a leadership or supervisory role.
- Bilingual (English and French) required
- Passionate about delivering exceptional customer service and driving sales.
- Strong interpersonal and communication skills.
- Able to coach, motivate, and work collaboratively with a team.
- Adaptable, organized, and solution-oriented in a quick-paced environment.
- Willing to work evenings, weekends, and holidays.
- Comfortable with physical aspects of the role (standing, walking, light lifting).
- Experience with Shopify and Shopify POS is an asset.

What We Offer

- Competitive hourly wage based on experience and quarterly commission.
- Dynamic and inclusive work culture .
- Opportunity for career growth and development within a fast-growing start-up .

Please note that we may use AI-powered tools to support certain steps of our recruitment process, such as pre-screening applications and coordinating interviews. These tools allow us to focus our attention where it matters most: getting to know candidates. All hiring decisions are made by people, and we are committed to maintaining a fair and inclusive process.

📌 Retail Assistant Store Manager (Montreal)
🏢 Cozey
📍 Montreal