Retail Store Manager PetSmart does Anything for Pets – JOIN OUR TEAM!

About Life At

PetSmart At PetSmart, Anything for Pets begins with our people.

Paid Weekly Group Registered Retirement

Plan (RRSP) with company match Paid Time off for full-time associates Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating. This includes but is not limited to associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning. Address and administer associate complaints and grievances.

Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns. Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes of in-store and community events including partnering with local adoption groups. Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps;) and code of ethics for themselves and their team.

Responsible for conducting monthly Core and Services Walks to validate proper execution of policies and procedures. Ensures compliance with all inventory management tools to guarantee appropriate levels of in-stock are available to all pet parents. Responsible for reviewing in-store cameras to assess safety practices, associate behaviors and assess risk.

Follow up with associates and leaders with coaching and accountability as appropriate. Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; Business Management Deliver corporate strategy and profitability goals by executing the direction set leadership. Identifies and drives opportunities to grow the business, recognizes business successes and holds associates accountable in achieving store P&L; expectations such as sales and shrink targets.





Manages expenses such as labor and supplies and any other relevant store metrics. Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation. Accountable for processing payroll weekly and managing labor within a budget. 4-6 years of retail leadership or experience in a customer-focused setting. ~ Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed. ~ Proficiency in computer applications. ~ Ability to react under pressure and maintain composure. ~ Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. Exposure to live animals and their handling is common.

Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom you'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. We are continually looking to build a strong network of talented candidates to join our organization and are always accepting applications. Feel free to contact your local PetSmart store to check on which roles they are actively hiring for.

This position is paid on a per hour basis and will be compensated at a rate commensurate with experience. The company will comply with all local minimum wage laws. #

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