Retail Store Manager Join to apply for the Retail Store Manager role at PetSmart. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. Paid bi‑weekly Health benefits: medical, dental, vision Retirement Plan Paid time off for full‑time associates Responsible for employment decisions such as recruiting, interviewing, hiring, coaching, and terminating.

This includes but is not limited to associate reviews, recognition, team activities, labor management, training, onboarding, mentoring and succession planning. Address and administer associate complaints and grievances. Accountable for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to general and escalated pet parent concerns.

Collaborates and partners with the Store Leadership team to ensure efficient and effective outcomes of in‑store and community events including partnering with local adoption groups. Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps;) and code of ethics for themselves and their team. Responsible for conducting monthly Core and Services Walks to validate proper execution of policies and procedures.

Ensures compliance with all inventory management tools to guarantee appropriate levels of in‑stock are available to all pet parents. Responsible for reviewing in‑store cameras to assess safety practices, associate behaviors and assess risk.



Follow up with associates and leaders with coaching and accountability as appropriate.

Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; Business Management Deliver corporate strategy and profitability goals by executing the direction set leadership. Identifies and drives opportunities to grow the business, recognizes business successes and holds associates accountable in achieving store P&L; expectations such as sales and shrink targets. Manages expenses such as labor and supplies and any other relevant store metrics.

Leverages home office partners and resources to submit and follow up on store related work orders and purchase card allocation. Accountable for processing payroll weekly and managing labor within a budget. 4‑6 years of retail leadership or experience in a customer‑focused setting. ~ Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed. ~ Proficiency in computer applications. ~ Ability to react under pressure and maintain composure. ~ Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.



Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. Exposure to live animals and their handling is common. Whether it’s helping a customer choose their first fish, celebrating a pet’s birthday, or seeing the smile on a pet parent’s face after a fresh groom—you’ll create moments that matter .

At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them.

Senior Level

Full‑time Sales and Business Development Retail Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law. ~ We are continually looking to build a strong network of talented candidates to join our organization and are always accepting applications.

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