Follett serves over half of the students in the United States and works with 80,000 schools as a leading provider of education technology, services, and print and digital content. We're higher education's largest campus retailer and a hub for school spirit and community as we operate nearly 1,200 local campus stores and over 1,600 virtual stores across the continent. We take pride in the fact that for more than 140 years, we have been helping to improve people's lives by supporting a lifetime of learning and education.

The Store

Manager II Multi-Unit executes and provides leadership and oversight for all facets of bookstore operations including hiring, training, supervising, developing and motivating managers, supervisors, and team members, preparing and executing store operating plans, establishing and enhancing strong campus relations, guiding course materials activities, maintaining a high level of customer service throughout the store, delivering on General Merchandise expectations, demonstrating expert-level knowledge of Follett systems and strategies, and completing other necessary store activities as needed for multiple locations. Effectively executes company programs and initiatives and conducts weekly visits to each of the units they oversee. Ensures compliance with company policies and procedures.

Resolves complaints and escalated issues in a timely and satisfactory manner. Responsible for full-cycle talent management, including recruiting, training, coaching and talent development for full-time, part-time, and temporary team members in all units they manage. Works to identify key talent to support the talent pipeline.

Ensures effective performance management and maintains a culture of accountability.



Provides staff training. Manages other staff managers and guides them in directing and coaching their staff. Develops and promotes a team environment and acts as a leader within the store to all staff levels.

Makes decisions relating to the selection and deployment of staff in order to meet sales and labor budgets. Prepares and implements detailed operating plans for all store departments for standard operations, busy rush periods, and special events (athletics, graduation) for each store. Analyzes store financials and makes determinations regarding how to positively impact future sales/expense opportunities.

Establishes, enhances, and maintains positive, responsive relationships with the campus community, particularly campus administration, athletics departments, faculty, and staff. Seeks out new ways to partner with campus regarding remote selling opportunities, maintaining Follett's campus presence, and resolving complex issues on an as-needed basis. Provides oversight and guidance for all facets related to course materials, to include managing and directing the work of the Course Materials Manager, review of enrollment numbers, past history, inventory levels, and current adoptions in order to ensure appropriate quantities for purchase and to buy back in all of their stores.





Develops a customer‑centric experience and engages team members in the delivery/execution of that objective. Provides the highest levels of customer service within the store and in all interactions with stakeholders. Manages the visual presentations to create an exciting shopping environment for customers in all their stores.

Utilizes expert‑level General Merchandise knowledge to execute corporate General Merchandise objectives, including allocation of floor space based on sales by department/sub‑department for all their stores. Acts as ‘store operations’ subject matter expert to others within their region. Partners with peers in the development of solutions for continuous business improvement.

Ensures all back‑office functions, including the preparation of invoices, the process of chargebacks, and coordination of stock shipments are completed in accordance with company directives and/or policies and procedures for all their stores. Bachelor's degree or equivalent. ~ Retail management or robust customer service experience; academic retail experience a plus; strong organizational, time management, and problem‑solving skills; strong customer service, communication, and presentation skills; advanced relationship building, a demonstrated ability to influence a team and customer outreach. ~ Proven success in managing multi‑site store locations with volumes of $1M - $3M. Medical, Dental, and Vision. ~ 80 hours vacation + sick days. ~10 paid company holidays. ~ Quarterly bonus plan.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. #

📌 Retail Manager - Multi-Unit - Concordia Book Stop SGW (Montreal)
🏢 Follett Higher Education
📍 Montreal