HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system.

By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world. POP MART is seeking a Store Manager to lead store performance, team development, and operational excellence as we continue expanding across the United States.

This role owns the end-to-end store business, including sales performance, customer experience, operations execution, and people leadership, ensuring alignment with POP MART’s brand standards, global retail strategy, and company culture.

The Store

Manager serves as a stakeholder of the store’s four-wall performance and acts as the critical link between people, product, profit, performance. This role reports to the District/Area Manager and partners cross-functionally with Visual Merchandising, Marketing, Operations, HR, and international teams. Own total store performance, including sales targets, KPIs, and profitability.

Monitor and analyze business trends, product performance, and customer demand to drive commercial decisions. Execute product launches, merchandising strategies, and marketing initiatives to maximize sell-through.



Maintain strong communication with Area Manager and cross-functional partners regarding store performance, risks, and opportunities.

Champion a customer‑first culture utilizing Popmart's selling framework to consistently deliver brand appropriate service standards. Resolve customer issues in a timely and professional manner. Maintain store presentation standards aligned with POP MART brand storytelling.

Lead, coach, and develop supervisors and associates to achieve performance goals. Own store talent planning and recruiting efforts, including building candidate pipelines, interviewing, hiring, and onboarding team members to ensure the store is staffed to support business needs and growth. Build a strong talent pipeline through coaching, development planning, and succession planning.

Deliver consistent performance feedback and recognition. Ensure completion of onboarding, compliance training, and job‑skills training. 2–3+ years of retail leadership experience (Store Manager or equivalent leadership role preferred) ~ Strong organizational, planning, and analytical skills. ~ Comfort working in a dynamic, evolving retail environment. Ability to stand and walk for extended periods (6–8 hours per shift) Ability to multitask and move quickly in a rapid‑paced retail setting Availability to work flexible hours, including evenings, weekends,



and holidays Up to 10% travel Market‑competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc.

Opportunities to learn and lead: we provide on‑the‑job training to ensure employees are equipped with the most up‑to‑date skill sets and knowledge Career development: we work with you to advance your career through short‑term assignments, and new experiences, etc. *POP MART is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. POP MART Americas is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions by contacting na.POP MART Americas welcomes and encourages applications from candidates with disabilities.

If you require disability‑related accommodation during the recruitment process, please contact our HR Department at na.The pay range(s) below has been provided in compliance with state specific laws. All sensitive personal data associated with this application will be used strictly for selection purposes and will be treated confidentially. POP MART provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law. #

📌 Retail Store Manager- Fairview (Toronto)
🏢 POP MART
📍 Toronto