Shape customer experiences at Roots, Canada’s renowned lifestyle brand. As a Team Lead, you will inspire a sales team focused on quality and community engagement. Roots seeks an experienced Team Lead to bridge management with sales associates. This role demands a minimum of one year in retail, emphasizing leadership within a collaborative environment. You’ll support daily functionalities and inspire your team to provide outstanding customer service. Key Responsibilities:

- Build brand loyalty through exceptional product knowledge
- Assist with onboarding and training of team members
- Coach associates on service fundamentals
- Handle customer service matters swiftly
- Perform store opening and closing procedures

Requirements:

- 1+ years in a retail apparel setting
- Strong leadership qualities in sales
- Proven skills in problem-solving and organization
- Familiarity with point-of-sale systems
- Adaptable schedule for varied shifts

Your role will foster a supportive and high-performing team culture at Roots.

📌 Retail Team Lead in Canadian Lifestyle (Quebec City)
🏢 Roots
📍 Quebec City