Room Attendant

DIVISION:

Housekeeping

REPORTSTO:

HousekeepingSupervisor

RosewoodHotel Georgia combines the grandeur of the Roaring Twenties with contemporarydesign in the heart of Vancouver. First opened in 1927, the legendary award-winninghotel has been meticulously restored to its place as one of the most prominenthotels worldwide. Providing a flawless combination of legacy with luxury,Rosewood Hotel Georgia features 156 guestrooms and suites, award-winningdining, and Sense, a Rosewood Spa – the only 2 Key Michelin rated Hotel inVancouver Canada, and the only city Hotel.For generations, guests have indulged in Hotel Georgia’s charmingambience, remarkable service and landmark location.

THEIMPACT OF THIS ROLE

· Maintain completeknowledge of and comply with all departmental policies, service procedures and standards.

· Ensure that standardsare maintained at a superior level on a daily basis.

· Use correct cleaningchemicals for designated surfaces, according to OSHA regulations and hotel requirements.

· Clean guest roomsby category priority.

· Use Housekeeping mobilepacks with cleaning supplies, amenities and linens to assigned guest room andposition securely.

· Use the clock wiseor anti clock wise when you start cleaning the room

· Service assigned guestrooms.

· Empty trash containersand ashtrays.

· Remove all dirty terryand replace with clean par to designated layout

· Remove soil, dirt,soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls,bathtub, shower curtain and floor.

· Replace facial, toilettissue and bathroom amenities in correct amount and location.

· Inspect conditionof bathrobes and replace soiled/damaged ones. (Put the damage ones away so theywill not be mixed with the dirty robes and towels)

· Remove dirty bed linenand make up bed with clean linen.

· If the linen hasblood, fluid, make a knot on the sheet and place it in clear plastic bag to be washedand treated separately.

· Replace laundry bagsand slips.

· Clean closets anddoor tracks on check-out rooms, removing dust and debris. Ensure correct amountand. placement of hangers, extra blanket/pillow and luggage rack. Check there areno stains on the sheers and drapes, call the housekeeping office to send ahouseman to spot clean these areas.





· Dust and wipe downall furniture with clean rags.

· Realign furnitureto floor plan. (Do not move the furniture back to its original position if the guestrequested that)

· Open all drawers/doorsin check-out rooms and remove items left by guest guests inside.

· Check under bed(s),chairs and sofa for debris and remove if present.

· Inspect conditionof all furniture for tears, rips or stains; report any damages to the supervisor.

· Remove all dust, debrisand foreign particles from upholstered furniture including crevices and under cushions.

· Dust pictures, framesand mirrors.

· Remove dust and debrison television, clock radio, remote control and cable box.

· Set correct time onclock; correct TV channel; correct movie rental insert.

· Clean all lamps andlight switches; check for proper working order.

· Remove dust, spotsand smears from windows, ledges and frames.

· Remove dust, greaseand smears from telephones and reposition properly.

· Empty liquid fromice bucket and wipe all surfaces dry.

· Remove dust smudgesand spills from mini bar (including doors and shelves; ensure it is plugged in andsecurely locked.

· Remove dust on drapesweekly and realign to correct position daily. (Check of stains)

· Inspect conditionof amenities in desk, drawers and guest service directory; replace designated amountsat proper locations within the room.

· Remove trash, debrisand cobwebs from balcony/patio (if available)

· Inspect conditionof planters and plants; remove debris.

· Remove dust, dirt,marks and fingerprints from entrance door(s).

· Remove dust, dirtand smudges from A/C unit, vents, grids and thermostat Set thermostat in accordancewith seasonal instructions.

· Remove dust, stainsand marks from all baseboards, ledges and corners.

· Vacuum carpet in guestroom.

· Update status of roomscleaned on assignment sheet

· Record all theguest requests (if the guest communicated a special request while on the floore.g.



daily special cleaning time), also record if the guest placed the DND or refusedservice so if could be given in the turn down.

· Empty vacuum bag andwipe vacuum clean, place it bag in its original locations

· Ensure security ofany assigned guest room keys. Report immediately y for any suspicious act on thefloors to your supervisor.

· Report immediatelyfor any strange item in room (too much blood, gun. etc.) to your supervisor.

· Inform your supervisoror manager for any guest complaints

· Report any damagesor maintenance problems to the Supervisor.

· Turn over any lostand found items from guest rooms to the Supervisor, and make sure to put the location,and date and your name on the designated form with the item.

· Current role isresponsible to maintain the passing standards of LQA and Forbes yearly

· Exhibit a friendly,helpful and courteous manner when dealing with guests and fellow employees.

· Maintain thepantry, carts, equipment, landing area, and corridor.

· All other duties asrequired.

· Experience: Minimum one years’ experience cleaning hotel guest rooms.

· Education: High school diploma.

· GeneralSkills: Must be able to perform jobfunctions with attention to detail, speed and accuracy; prioritize, organizeand follow-up; be a explicit thinker, remaining calm and resolving problems usinggood judgment; follow directions thoroughly; understand a guest’s serviceneeds; work cohesively with co-workers as part of a team; work with minimalsupervision; maintain confidentiality of guest information and pertinent hoteldata.

· Technical Skills: Knowledge of proper chemical handling procedures; familiaritywith cleaning equipment and supplies.

· Language: Required to speak, read and write English, with fluencyin other languages preferred.

· PhysicalRequirements: Must be able to exertphysical effort, endure various physical movements throughout the work areas,reach up and down, remain stationary at times throughout work periods, andsatisfactorily communicate with guests and co-workers to their understanding.

· Licenses &Certifications;: None required.

Must be legally eligible towork in Canada. The hotel is unable to assist candidates in obtaining Canadianwork authorization.

📌 Room Attendant (Vancouver)
🏢 Rosewood Hotel Group
📍 Vancouver