Full Time Rooming House Case Manager

Title: Rooming House Case Manager

Location(s): 401 Bell St. South Ottawa, ON

Salary $53,633.18- $60,705.12 per annum **based on work experience

Hours: 40-Hour Work Week (35 hours plus 5 hours allocated to daily half hour paid lunches and unpaid breaks)

Employer: John Howard Society of Ottawa

HOW TO APPLY: Please submit your cover letter and resume through the John Howard Society of Ottawa’s website, under the Careers tab at: https://johnhoward.on.ca/ottawa/careers/

Closing Date: September 21st, 2026

About the environment: Employees at JHS Ottawa say the organizational culture is supportive, innovative, and focused on creating a caring environment for both clients, and staff. At JHS Ottawa, you will find an employer that celebrates the uniqueness of each of its staff members and is committed to promoting an engaging working culture where all employees are encouraged to live their strengths and realize their potential. JHS Ottawa will provide permanent new employees access to a benefit plan, four weeks vacation annually, a Defined Contribution Pension Plan after eligibility waiting period, and opportunities for continual learning and development.

About who we support: Our employees are supporting a diverse client group including youth and adults, all genders, from a wide cross section of social, ethnic, linguistic and cultural backgrounds who are representative of our broader community. We are accountable to the people we serve by providing the highest quality of service with integrity through the delivery of responsive, innovative and evidence-informed approaches.

About diversity at JHS Ottawa: The John Howard Society of Ottawa is committed to reflecting and responding to the diversity of the people and communities we serve and is seeking that diversity in applicants for this position. We welcome candidates from racialized persons/persons of colour, Indigenous People, women, persons with disabilities, persons who identify as 2SLGBTQ+, and all candidates who contribute to furthering the diversity of ideas. We also recognize that people from diverse groups have different needs and require different solutions to gain equal opportunity for success in the hiring process.

If you require any accommodation during the interview process, please let us know.

About the role:

Working under the direction of the Housing and Reintegration Coordinator, you will support individuals living in rooming houses who are experiencing housing instability or are at risk of homelessness. Using a coordinated case management process and a Housing First approach, you will help clients access services, address barriers and maintain stable housing.

You will join an established Housing and Reintegration team that values collaboration, shared problem-solving and mutual support. While another Rooming House Case Manager provides specialized support to seniors, this position will work with rooming house residents across a broad range of ages and needs. Referrals may come from community partners, shelters, hospitals and other service providers throughout Ottawa.

As the successful candidate, you have:

- Postsecondary education in social work, social services or a related field, or an equivalent combination of education and relevant experience
- A minimum of two years of experience supporting individuals with complex needs,



including people experiencing homelessness, mental health challenges and/or substance use concerns
- Knowledge of Housing First, harm reduction, trauma-responsive and client-centred approaches
- Knowledge of the Residential Tenancies Act, 2006 and the rights and responsibilities of tenants and landlords
- Familiarity with HIFIS, SPDAT or other housing assessment and case management tools
- An understanding of Ottawa’s housing and homelessness service system, including housing placement resources and processes for individuals who face significant barriers to obtaining and maintaining housing
- Demonstrated ability to build respectful, professional relationships with clients, landlords, community agencies and other service providers
- Strong communication, negotiation and advocacy skills
- Excellent interpersonal skills and the ability to work both independently and collaboratively
- Sound judgment and the ability to respond calmly and effectively to challenging or urgent situations
- Strong organizational, documentation and time-management skills
- The ability to prepare clear case notes, reports and professional correspondence
- Proficiency with Microsoft Office, including Word, Outlook and Excel, as well as experience working with electronic databases
- A valid Ontario Class G driver’s licence and access to an insured personal vehicle for regular travel throughout the City of Ottawa
- The ability to work flexible hours when program or client needs require it
- The ability to provide a satisfactory Police Record Check for the Vulnerable Sector
- Bilingualism in English and French is considered an asset

You Will Be Prepared To:

•Meet clients where they are, including in their homes and at community locations that are accessible and comfortable for them

- Complete intake, triage and assessments to identify housing history, barriers to housing stability, level of need and immediate priorities
- Work in a variety of community and residential environments where pests, including bed bugs, may be present, while following all organizational health and safety procedures and using the appropriate personal protective equipment provided
- Work collaboratively with clients to develop individualized, client-led plans that reflect their housing and personal goals
- Support clients with immediate and ongoing needs related to identification, income, food, clothing, shelter, health care and other essential services
- Assist clients in locating and securing appropriate housing through active housing searches, applications and property viewings
- Build and maintain positive working relationships with landlords and promote the benefits of participating in a Housing First program
- Help clients understand tenancy expectations and develop the skills and supports needed to maintain their housing
- Provide ongoing case management, practical assistance, coaching and follow-up based on each client’s identified needs
- Provide crisis intervention,



safety planning and service coordination when required
- Connect clients with JHS Ottawa programs, supportive housing options and other appropriate community services
- Advocate with housing providers, income supports, health services and other systems when needed
- Monitor client progress and adjust service plans collaboratively as needs and circumstances change
- Coordinate or participate in case conferences with clients, colleagues and community partners
- Maintain regular contact with clients while respecting client choice, privacy and appropriate professional boundaries
- Complete timely and accurate case notes, incident reports, statistical records and other required documentation
- Contribute meaningfully to staff meetings, case consultations and program planning
- Follow all organizational policies and procedures related to client and staff safety, confidentiality and qualified conduct
- Deliver services through a gender responsive, trauma responsive, harm reduction and anti-oppressive framework
- Work collaboratively with a broad range of community organizations, rooming house services, housing providers and emergency services
- Travel regularly between client homes, community locations and JHS Ottawa sites
- Adapt effectively to changing priorities and the varied needs of clients and the program

You’re a fit with our organizational culture, if you mirror our values in the way you work:

- You are committed to providing the highest quality of care for your clients, though responsive, innovative, and evidence informed approaches.
- Driven by curiosity, you adapt to achieve the best results for clients/communities you serve.
- Celebrating the uniqueness and lived experience of every person is part of your nature, and this conviction creates a sense of belonging, safety, and better outcomes for all.
- As a leader, you lead in a way that helps employees live their strengths and reach their potential.
- Lead with compassion and care for others, and help JHS build a culture of listening, mutual support, and meaningful connections.

You’re a fit with our organizational culture, if you believe:

- In building meaningful connections, across our programs, partners, and neighborhoods fosters inclusion and empowerment
- In a person-centered approach, recognizing the values, expertise and capacity of each individual to make choices that lead to their best self.
- That systemic inequalities exist, and that all people have the right to be treated with dignity, to live free from discrimination, to have a home, and to access employment, education, and other supports
- In reducing harm to individuals and communities through a non-judgmental approach that builds resiliently and accountability.
- In the capacity of individuals and communities to adapt, change and grow while promoting the conditions to inspire positive transformation

We sincerely thank all applicants who express interest in JHS and this position- only those selected for an interview will be contacted

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📌 Rooming House Case Manager (Ottawa)
🏢 John Howard Society of Ottawa
📍 Ottawa