About the job RQ08171 Business Analyst - Senior

· The Ministry is seeking the services of one (1) Senior Business Analyst, Level 3 to work as part of the Project Management & Program Delivery project team in collaboration with the core project team, solution delivery vendor(s) and other stakeholders as required. Work in a hybrid agile (e.g. combination of waterfall and agile methods: scrum, extreme programming etc.) cross‑functional team environment to provide leadership and guidance in developing, implementing, and evaluating online user experience and content strategies. Develop product design criteria, planning activities, business objectives, communication and reporting protocols, implementing planning, product prioritization and phasing strategies, issues management, quality assessment and transition requirements.

Apply evidence‑based, agile approaches such as user analytics, interviews, research and testing to continuously improve design choices. Ensure that current web usability accessibility standards (e.g. WCAG 2.0 to WCAG 2.1 Level A and AA) and best practices are adhered to for digital solutions.

Work with the team and solution delivery vendor(s) to visualize and design digital solutions to ensure content and features are simple, user‑friendly, and accessible. Lead the team in defining and testing usability requirements and metrics. Provide subject matter expertise in the negotiation and development of user experience and content standards and performance measures.

Decide when to ship software – so customers can experience the benefits of the product as soon as possible, and the product team can continue to gather valuable feedback about how to iterate on the product. Support solution delivery vendor(s) in design concepts and content strategy for digital solutions. Conduct stakeholder consultations to determine and assess business needs.

Guide, coach, and oversee the team in designing digital solutions, included but not limited to content design and flow, wireframes, page templates and navigation, functional specifications, and identifying opportunities for new functionality. Provide mentorship and guidance to the team to determine potential opportunities for development of digital solutions and assess the impact on users. Direct the team in leading the development of content, structures and features e.g. user personas, journey maps, task scenarios, wireframes, prototypes.

Provide technical and specialized advice and guidance to clients on aspects such as usability, accessibility, interactive and front‑end design. Provide feedback to clients on user experience through analysis of web analytics, visitor, performance metrics and other tools. Contribute regular project status reports outlining projects risks and mitigation strategies, make recommendations to facilitate decision making.

Lead and conduct multiple concurrent research,



content design and strategies to meet the needs of users. Visualize and provide strategic oversight across digital solutions, and ensure content and features are simple, user‑friendly, and accessible. Work the team to translate concepts into user flows, wireframes, mock‑ups, user journeys and prototypes that lead to intuitive user experiences.

Work with the team to facilitate the clients product vision by researching, conceiving, sketching, prototyping and user‑testing experiences for digital products. Provide advice on strategic design and user‑experience decisions related to solution functions and features. Take a user‑centered design approach and rapidly test and iterate designs.

Ask smart questions, take risks and champion new ideas. Identify and troubleshoot user experience limitations (e.g. responsiveness). Ensure project timelines are met and issues are identified and managed promptly.

Technical Skills Requirements

Photoshop, Adobe InDesign, Illustrator, Balsamiq, InVision).

Experience in applying content layout and typography design principles and techniques for a mobile first or responsive web design. Knowledge and experience in usability and user‑experience principles, methodologies and techniques, including interdependencies of user interface and navigation design, accessibility, information architecture, graphic design and user‑interface design. Knowledge and experience in current web usability and accessibility standards (e.g.

Strong communication, interpersonal, collaboration, and negotiation skills to work seamlessly in an agile cross‑functional team, with clients, solution delivery vendor(s) and other stakeholders. Strong leadership skills to provide advice and guidance on all aspects of user experience and design, assessing user characteristics, needs, goals, and opportunities. Creative, analytical approach and strong understanding of interaction design principles.

Thrive on feedback and comfortable transforming ideas generated through user research and analysis to create elegant, effective designs for diverse audiences. Understand business metrics and able to translate business goals and objectives into digital experiences. Test plan/strategies, test cases Customer discovery insights through end‑user research activities Product features and functions through product management backlog and the authoring of user stories with the business product owner Product key performance Indicators (KPIs)



or success criteria including a metrics dashboard Continuous shipping of product features to improve upon the minimal viable product produced by the product team through user‑centred design processes and agile (scrum) delivery methodologies Communications to senior management level including executive summaries, and product status updates as required.

Support to Development and Test Teams Building and testing support to development team Reviewing test strategy, test plan and cases Defining the integration test plan Defining the user acceptance test plan Document and manage risks and liaise with other project teams to coordinate project interdependencies. Documentation of all artefacts in a shared project library.

Solution

Development / Business Analyst, Level 3 Technical Skills – 40% • Ability to delivery on a product with a balanced team (product owner, user experience designers, developers) utilizing Agile (SCRUM) delivery methodologies. Scrum master experience is preferred.

- Photoshop, Adobe InDesign, Illustrator, Balsamiq, InVision).
- Basic Knowledge in Microsoft Azure cloud platform • Knowledge of online collaboration tools such as MIRO, Atlassian Confluence and Trello, Microsoft Office 365, Google Drive, Zoom, Slack and Microsoft Teams • Knowledge of Backlog Management tools such as JIRA, Azure DevOps, Pivotal Tracker • Experience in applying content layout and typography design principles and techniques for a mobile first or responsive web design.
- Knowledge and experience in current web usability and accessibility standards (e.g. Knowledge and experience in usability and user‑experience principles, methodologies and techniques, including interdependencies of user interface and navigation design, accessibility, information architecture, graphic design and user‑interface design.
- Strong communication, interpersonal, collaboration, and negotiation skills to work seamlessly in an agile cross‑functional team, with clients, solution delivery vendor(s) and other stakeholders.
- Solid leadership skills to provide advice and guidance on all aspects of user experience and design, assessing user characteristics, needs, goals, and opportunities. Creative, analytical approach and strong understanding of interaction design principles.
- Thrive on feedback and comfortable transforming ideas generated through user research and analysis to create elegant, effective designs for diverse audiences.
- Understand business metrics and able to translate business goals and objectives into digital experiences.
- Experience working with multimillion dollar projects.

Experience with Azure DevOps, Pivotal Tracker, JIRA, SCRUM Knowledge of online collaboration tools such as MIRO, Atlassian Confluence and Trello, Microsoft Office 365, Google Drive, Zoom, Slack and Microsoft Teams #

📌 Business Analyst - Senior (Toronto)
🏢 Rubicon Path
📍 Toronto