Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. We’re a quick-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. We have everything we need to inspire our customers.

The Sales Support

Agent ensures delivery of excellent customer service through timely and accurate support of retail and single-family builder orders, from post-sale through to delivery.

The Sales Support

Agent maintains contact with the customer throughout, collaborating with internal departments (Purchasing, Dispatch/Delivery, etc.) to achieve and maintain high levels of customer service As a Sales Support Agent, you will Field customer inquiries by telephone, email and text about their order details from post-sale to delivery Place outbound calls to customers arranging payment, installation,



delivery and/or update to order details Support inbound inquiries from sales team in regard to processing of order and status Proactively communicate with internal departments through phone and email to ensure stock and shipment of product to customer’s home or job site Maintain accurate records of customer files, shipment dates and order activity information Update and maintain customer files and data base with ship dates, payment details and customer information Investigate and follow up on customer problems resolving escalated issues Excellent in verbal and written communication skills in English Schedule: Monday to Friday or Tuesday to Saturday, 8:30 AM to 5:00 PM (based on business needs) Working knowledge of Microsoft Office: Excel, Outlook and Word Minimum 2 years Customer Service Experience Call Centre experience an asset Experience using Zendesk an asset Bonus points Preference given to candidates who are fluent in Mandarin/Cantonese or Punjabi/Hindi Experience with de-escalating customer service issuesSuperior interpersonal, verbal and written communication skills Merit Performance We inspire possibilities, make shopping ridiculously easy, and help create special moments at home.

📌 Sales and Distribution Support Specialist (Vancouver)
🏢 TRAIL APPLIANCES
📍 Vancouver