Jellycat is a privately owned design-led, gift brand headquartered in London. We create innovative luxurious products in the soft toy, accessory, baby and book categories that are loved around the world. We have an established and growing global customer base and we work with our partners to maximize the potential and reach of Jellycat throughout, sharing joy as we go!

Sales

Coordinator, Canada will focus on supporting the Canadian Sales team through order management, customer communication, and day-to-day sales administration. This person will build strong customer relationships, process and track orders, coordinate with internal teams to ensure accurate and timely shipments, and keep customer records up to date. They will also support sample requests, returns, credits, new customer accounts, warehouse queries, product launches, and general administrative needs across the sales function.

While this is a remote role, the candidate must be based within the greater Montreal, Quebec metro area to effectively support and service accounts throughout the territory. The candidate must also be bilingual, fluent in both French and English. Customer & Sales Support Building strong, positive relationships with customers and maximizing revenue opportunities.

Answering incoming sales calls and responding to internal and external communications. Providing regular updates to customers on their order and backorder status. Sending order confirmations and advising customers on stock availability.

Supporting the Sales team with other administrative tasks as required. Order & Account Management Entering orders and managing backorders for the North American Sales team, ensuring all orders are accurately inputted. Working closely with internal teams to ensure orders are shipped accurately, on time, and according to customer requirements.





Liaising with Credit Control regarding customer payments. Ensuring customer information is accurately updated and maintained in internal systems. Setting up recent customer accounts. Arranging collections where necessary.

Managing sample requests from customers, agents, and Regional Sales Managers, checking availability across different warehouses. Helping to train and guide new team members as required. Prolonged periods of sitting at a desk and working on a computer.

Fluency in both French and English (written and verbal), required to effectively support customers. ~2+ years of experience in a sales administration or customer support role. ~ Excellent IT skills, including proficiency in Excel, PowerPoint, and Microsoft Office.

Experience with Power BI and Microsoft Dynamics 365 is a plus, but not required as training will be provided. ~ Experience building and maintaining strong internal and external relationships. ~ A positive, flexible, and collaborative approach as a team player. ~ Bonus – Annual discretionary bonus tied to both company performance and personal contribution.

Health

Coverage – Supplemental health, dental, and vision through Desjardins.

Social

Events – A very active social committee keeping the calendar full of celebrations and good times. 75,000 - $85,000 CAD Artificial Intelligence (AI) may be used as part of our recruitment process to support the screening, assessment, and selection of applicants for this position. AI tools may assist our recruitment team by conducting an initial review of submitted materials to identify relevant skills, experience, and qualifications. We welcome applicants from all backgrounds and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status.

📌 Sales Coordinator - Montreal, QC Sales · Montreal, Quebec ·
🏢 Jellycat Toy Co.
📍 Montreal