About Action Force Transport

Action Force Transport has been a trusted name in Canadian logistics for over 20 years. With our head office in Brampton, ON, and terminals in Langley (BC), Calgary (AB), and Montreal (QC), we specialize in long-haul, temperature-controlled LTL and FTL intermodal transportation from coast to coast.

We are seeking a detail-oriented and highly organized professional to support our Director of Sales while working closely with Operations, Finance, and Customer Service.

Key Responsibilities

Executive & Sales Support

- Provide administrative and secretarial support to the Director of Sales.
- Manage calendars, coordinate files, screen inbound calls, and prepare professional correspondence.
- Schedule and coordinate meetings, appointments, and follow-ups.
- Attend meetings or assist with coordination as required.
- Act as a liaison on behalf of the Director of Sales when communicating with customers, internal departments, and other business contacts.

Customer Service & Operational Support

- Assist with investigating and resolving customer concerns related to delivery delays, order discrepancies, service issues, or other transportation matters.
- Work closely with Operations, Dispatch, Fleet Coordinators, and Drivers to confirm lane capacity, delivery ETAs, and equipment availability.
- Maintain professional communication with customers through phone, email, and other correspondence.
- Provide timely updates and follow-up on open customer issues.

Sales Support

- Assist with preparing spot quotes for customers and prospective shippers.
- Track active RFQs, freight bids, and outstanding sales opportunities.
- Follow up on quotes, customer requests, and open sales opportunities.
- Support the onboarding of new customers and coordinate required internal documentation.
- Assist with collecting operational, pricing, and customer information required to prepare accurate RFQ submissions.




- Maintain sales records and support the Director of Sales with ongoing account management and business development activities.

CRM & Pipeline Management

- Maintain accurate and up-to-date customer profiles and sales records.
- Record customer communications, sales activity, and relevant account information.
- Track active opportunities, won and lost business, and customer lane activity.
- Provide accurate pipeline information and sales updates to the Director of Sales.
- Maintain organized records to support sales reporting and follow-up activities.

Finance & Administrative Support

- Coordinate with the Finance department regarding customer accounts, credit matters, billing inquiries, and other sales-related requirements.
- Perform accurate sales-related data entry into company systems and software platforms.
- Maintain organized electronic and physical files for efficient information retrieval.
- Assist with general administrative duties related to the Sales department as required.

Skills & Qualifications

- Minimum 1 years of experience in the logistics, transportation, or related industry.
- Strong attention to detail and organizational skills.
- Ability to work effectively in a fast-paced environment.
- Ability to prioritize tasks based on urgency and business requirements.
- Excellent verbal and written communication skills.
- Confident and qualified when communicating with customers and internal departments.
- Strong problem-solving and decision-making abilities.
- Ability to manage multiple responsibilities and follow up on outstanding items.
- Knowledge of the GTA and transportation industry is considered an asset.
- Previous experience in sales support, customer service, or transportation administration is preferred.

Education & Abilities

- College or university education is preferred.
- Strong computer skills and ability to learn company software systems.
- Proficiency with Microsoft Office, including Excel, Word, and Outlook.

Benefits

- Dental care
- Extended health care
- Vision care

📌 Sales Support Representative (Brampton)
🏢 Action Force Transport
📍 Brampton