Join 100+ year old Employee-Owned technology distributor, offering end-to-end solutions for today's resellers, retailers, and the clients they serve across the SMB and Consumer markets. We are empowered by our employee Co-Owners who provide the industry’s best service, and we promote a team-oriented culture.

We offer an Employee Stock Ownership Plan, 401k, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement, Work from Home Reimbursement, Employee Purchase Program, Tuition Assistance and much more! We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices. Customer facing position combining sales and customer service.

Works with the sales teams for the achievement of customer satisfaction, revenue generation, goal achievement and long-term business goals in line with D&H;’s vision and values CUSTOMER FACING Manage large number of incoming calls and respond to all customer inquiries such as ETAs, pricing, inventory and “after the sale” requests. Provide customers with product and service information. Keep customer information and activities current by using our CRM tool.

Manage inbound customer calls, emails and IMs. Resolve customer issues. Welcome, educate and activate new accounts.



Project a professional company image through phone, email and instant message interaction.

SUPPORT ~ Process customer orders and returns sent via phone calls, email and electronic data interface in our proprietary software, CCA. ~ Sit in” for reps when they are out of the office, including answering their phone and emails, processing orders, and servicing the accounts in this zone. ~ Work cohesively and in the support of the Sales Rep and their accounts. ~ Order entry, product bids and quotes. ~ Assist in reactivating inactive accounts. ~ Adhere to all company policies, procedures and ethics including company attendance policy. Attend training sessions as required.

Meet Service Level

Agreements, customer service team goals and targets including call handling quotas. Must work in other areas, as needed for cross training and/or workload. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Basic knowledge of computer hardware. Knowledge of the Microsoft Office suite (Word, Excel, Outlook) of programs required. Ability to use PC, phone, calculator, fax, printer, copier. 1 to 3 years of office or call center-based customer service experience. #

📌 Sales Support Specialist - Canada (Mississauga)
🏢 Du0026H Distributing
📍 Mississauga